Senior Technical Support Engineer - Windows

Job Title: Senior Technical Support Engineer - Windows

Job Purpose: To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

Qualification: Bachelor of Engineering in IT or related fields

Certification: Professional Certification in Server domain (MCSE/MCSA), Microsoft Azure Associate, VMware Certified Professional (VCP), ITIL (Minimum Foundation Level), Excellent understanding of IT Service Management and underlying Processes.

Experience: Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.

Responsibilities:

• Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.

• Solid understanding and experience of Mail flow in an enterprise environment.

• Troubleshoot and optimize IIS web servers for high availability and performance.

• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.  

• Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.

• Enforce strong security practices and standards across all systems.

• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.

• Develop and execute Power Shell or similar scripts for process automation and task scheduling.

• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.

• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.

• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.

• Conduct root cause analysis and implement long-term solutions.

• Collaborate with cross-functional teams to design and implement infrastructure solutions.

• Knowledge on Microsoft SQL Server

• Excellent communication skills and customer service ethos.

Mandaory:

• Windows Server Management
• SCCM/Patch Server Management
• Active Directory
• Microsoft Exchange
• Office 365 Management
• Automation through BMC True sight Server Automation and Manage Engine
• VM Management
• Backup Management ‍
• Excellent communication.
• Problem Solving.
• Interpersonal Skills.
• Planning and organization.
• Flexibility & dedication toward the work.
• Conflict Resolution
• Critical Thinking

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