Utilities Customer Services

Essentials for Modern Utility Services

Delivering reliable supply is no longer enough—utilities must now transform the way they engage with customers digitally. Services must be available around the clock, personalized, and effortless, while operations remain lean and cost-efficient. Leaders are demanding greater visibility, accountability in contractor performance, and broader access to analytics to make smarter, faster decisions. Streamlined, intuitive customer interactions are the new benchmark, defining how utilities stay competitive and trusted in today’s market.

Built around these modern essentials, our Utilities Customer Services Platform empowers providers to deliver efficient, personalized, and connected services. By integrating core operations—from account management to customer support and analytics—it helps utilities turn complex processes into intuitive, seamless experiences across all customer touchpoints.

Explore What the Platform Can Do

Discover how our configurable, secure, and connected capabilities simplify workflows, accelerate approvals, and drive smarter service delivery.

Dynamic Account Management

Manage customer accounts efficiently with real-time monitoring, easy updates, and flexible account options.

Billing Integration & Payment Processing

Enable seamless bill viewing, online payments, and management of multiple accounts with secure, integrated systems.

Self-Service Operations

Empower customers to handle routine tasks independently, including meter readings, account updates, and service requests.

Integrated Customer Support

Provide unified support channels for issue reporting, appointment booking, and access to helpful resources.

Visual Analytics & Reporting

Gain insights with intuitive dashboards and visualizations that track consumption patterns, service usage, and operational performance.

Smart Appointment Scheduling

Simplify branch/ facilities visits with online booking, multiple contact modes, and real-time scheduling management.

Complaints & Feedback Management

Capture and manage customer complaints and feedback efficiently for both registered and guest users, enhancing service quality.

Secure Identity & Access Management

Ensure secure registration, authentication, and transactions with multi-factor and PKI-integrated access controls.

Configurable Services & Classification

Offer flexible service options, from postpaid to prepaid, and categorize services based on customer requirements or payment types.

Utilities Services Catalogue

We can configure any of the following services or reimagine user journeys and develop new services.

Requests

Raise Complaint

Additional Features

New Connection (One Meter)

Report on Water Leaking

Prepaid Water Meter Services

New Connection (Two Meters and More)

Report on Company Vehicles

Specialized services

Additional Connection (One Meter and More)

Report on Contractor Work

New Wastewater Connection OR Disconnection

Disconnection

Instant Bill Request

Report on a Missing or Stolen Meter

Meter Replacement

Billing Complaints for Water & Wastewater

Relocation of Water Meter

Illegal Water Connection

Change Ownership Account

Report on Water Quality

Change Tariff

Report on Low, High or No pressure in network

Water Reconnection

Report on Wastewater Services

Permanent Water Disconnection

Sewer Odor Complaint

Payment Plan Request

Water Shortage

Stop Bills from Vacant Premise

Top Up your Credit

NOC Request (Water and Wastewater)

Faulty Meter

KALA Compost Order

Request Treated Effluent

Sewage Asset Relocation

Lab Test Services

Self Meter Read (SMR)

Payments Requests (Refund, Transfer, Payment Not Reflected)

Requests	Raise Complaint	Additional Features
New Connection (One Meter)	Report on Water Leaking	Prepaid Water Meter Services
New Connection (Two Meters and More)	Report on Company Vehicles	Specialized Services
Additional Connection (One Meter and More)	Report on Contractor Work
New Wastewater Connection OR Disconnection	Disconnection
Instant Bill Request	Report on a Missing or Stolen Meter
KALA Compost Order
Request Treated Effluent
Sewage Asset Relocation
Lab Test Services
Self Meter Read (SMR)
Payments Requests (Refund, Transfer, Payment Not Reflected)

Seamless Integration Capabilities

Our Utilities Customer Services Platform is designed to connect effortlessly with a utility’s existing ecosystem, ensuring data flows securely and efficiently across all systems. Key aspects include: