AI meets Action: How Intertec is Building an AI-first Organization with Impact at Scale
Nikhil Kothari, Executive Director at Intertec Systems, shares how AI is being embedded across every function to drive innovation and measurable impact. In conversation with Sandy Hardikar, CEO of Network Science, they highlight how organizations can accelerate AI adoption, leverage emerging capabilities, and create value across the Middle East and India.
Artificial Intelligence (AI) is no longer a future ambition — it’s a present-day imperative. IDC predicts that global spending on AI systems will exceed $300 billion by 2027, while Gartner notes that 80% of enterprises will have used generative AI APIs or deployed generative AI-enabled applications by 2026. Yet despite the promise, many leaders face a pressing dilemma: Where to begin, how to scale, and how to capture real business value without being locked in pilot mode.
At Intertec Systems, we believe the best way to help our clients navigate this challenge is to lead by example. That’s why we’ve committed to an AI-first strategy, embedding AI across every function of our organization — what we call the AI-fication of Intertec.
We’re not just talking about AI — we’re doing it.
Why now is the time to act on AI
The pressure on leaders has never been greater. Boards are asking tough questions:
- How can AI drive efficiency while managing risks?
- Can we reimagine customer engagement in a digital-first world?
- How do we modernize workflows without disrupting mission-critical operations?
According to McKinsey, 40% of organizations struggle to move beyond pilots, and nearly half of executives worry about workforce readiness for AI adoption. The gap isn’t about technology alone — it’s about strategy, governance, and execution.
This is where Intertec’s approach is different. We have made the conscious decision to reimagine, not just re-engineer, our business with AI at the core.
Embedding AI into Intertec’s DNA
At Intertec, AI is no longer a proof-of-concept exercise — it is becoming the operating system of our enterprise. We are embedding intelligence across core functions: in software engineering through generative code acceleration, autonomous testing, and predictive defect analytics; in sales and marketing through intent prediction, campaign optimization, and hyper-personalized engagement; in HR through conversational talent intelligence and AI-driven employee experience platforms; and in operations through self-healing IT, anomaly detection, and autonomous service delivery. By integrating AI into these workflows, every role is being augmented to operate with greater speed, precision, and impact.
What distinguishes our approach is the shift from experimentation to institutionalization. While early AI adoption in the market focused on siloed pilots, we are executing an enterprise-wide transformation guided by a structured 18-month adoption roadmap. This strategy leverages a backlog-driven agile model to continuously deploy value while staying adaptive to rapidly evolving technologies. Key focus areas include agentic AI workflows that orchestrate end-to-end business processes, enterprise-grade conversational AI, advanced fraud analytics, predictive decision intelligence, and multilingual NLP engines capable of scaling across diverse markets.
By embedding AI into our DNA, Intertec is not just re-engineering processes — we are architecting a future-ready enterprise model. This journey allows us to demonstrate, in real time, how AI can unlock new growth vectors, accelerate velocity of execution, and create competitive advantage for both our people and our clients.
Our Partnership for Bold AI Transformation
To accelerate this journey, we have partnered with Network Science, a specialist in AI-led transformation. In a candid conversation between Nikhil Kothari, Executive Director of Intertec Systems, and Sandy Hardikar, CEO of Network Science, the two leaders reflected on why the UAE is setting the global pace for AI adoption, and how organizations in the region can leapfrog with bold, enterprise-wide AI strategies.
“The whole idea with AI is not to look at how to re-engineer your business, but really how to reimagine your business.” – Nikhil Kothari
Together with our strategic partners, we are building what we call an AI operating system for enterprises — a holistic approach where AI isn’t a collection of isolated use cases but an integrated layer across business functions, ensuring velocity, scalability, and measurable outcomes.
The Way Forward
The next phase of AI will be defined not by pilots or isolated wins, but by enterprises that can achieve velocity, resilience, and continuous adaptation through intelligent systems. The organizations that thrive will be those able to combine human expertise with machine intelligence, making decisions at the speed of data while safeguarding trust and accountability.
As AI ecosystems mature, success will depend on three imperatives: building interoperable platforms that can evolve with emerging technologies, creating adaptive workforces that can harness AI as a co-pilot, and embedding responsible AI practices that ensure transparency, fairness, and security.
For Intertec, this is not a distant vision — it is the blueprint we are already executing. By aligning with the UAE’s bold AI aspirations, we are helping shape a future where enterprises operate as adaptive, AI-native organizations — capable of scaling impact across industries, societies, and economies.
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