Senior Technical Consultant

Job Titile: Senior Technical Consultant

Job Purpose:

We are seeking a Senior Technical Consultant with a strong blend of application expertise and project management capabilities across Oracle Unifier, Oracle Fusion, and Oracle Hospitality (Opera PMS).This role will act as a key bridge between the Application Delivery/Engineering teams and L1 Application Support, ensuring seamless translation of business and technical requirements into operational support activities such as user access management, provisioning, and permissions control.

Qualification: Graduation

Certification: PMP, PRINCE2, or equivalent certification is a plus

Experience: 8–12+ years total IT experience

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Reponsibilities:

Application & Solution Ownership

• Provide technical oversight across:  

• Oracle Unifier

• Oracle Fusion Cloud (ERP)

• Oracle Opera PMS

• Support solution design, enhancements, and ongoing optimization of applications.

• Ensure application configurations align with business processes and governance standards.

Project Management & Delivery

• Lead and manage application-related projects and enhancements end-to-end.

• Define scope, timelines, deliverables, and resource planning.

• Track project progress, risks, and dependencies, ensuring on-time delivery.

• Coordinate with cross-functional teams including business, vendors, and IT.

L1 Support Enablement & Governance

• Act as a mediator between Application Teams and L1 Support:  

• Translate functional and technical requirements into clear operational instructions.

• Enable L1 teams to effectively perform day-to-day support tasks.

• Govern and oversee L1 activities including:  

• User provisioning and de-provisioning

• Role assignment and modification

• Access control and permission enablement

• Account audits and compliance checks

• Develop and maintain Standard Operating Procedures (SOPs) and playbooks for L1 teams.

Access & Identity Management

• Ensure proper implementation of role-based access control (RBAC) across systems.

• Validate user access requests against business roles and compliance policies.

• Coordinate periodic access reviews and ensure audit readiness.

• Work closely with security and compliance teams.

Integration & Technical Coordination

• Oversee integrations between:  

• Oracle Fusion, Unifier, and Opera

• Third-party applications (HR systems, POS, CRM, etc.)

• Collaborate with integration teams to ensure smooth data flow and issue resolution.

Stakeholder & Communication Management

• Act as the single point of contact for business teams and application owners.

• Conduct regular governance meetings with L1 and application teams.

• Provide regular updates on system performance, incidents, and improvements.

• Facilitate training and knowledge transfer sessions.

Support & Continuous Improvement

• Provide L2/L3 escalation support when required.

• Identify automation opportunities for L1 repetitive tasks (user management, reporting).

• Continuously improve processes for efficiency, accuracy, and compliance.

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Mandatory:

Technical & Application Skills

• Hands-on experience with:  

• Oracle Unifier

• Oracle Fusion Cloud Applications

• Oracle Opera PMS

Project Management Skills

• Proven experience managing application delivery or transformation projects.

• Strong knowledge of:  

• Project lifecycle methodologies (Agile/Waterfall)

• Risk and issue management

• PMP, PRINCE2, or equivalent certification is a plus.

Preferred Qualifications

• Experience in hospitality, real estate, or enterprise IT environments

• Knowledge of identity management tools (IAM solutions)

• Oracle certifications (Fusion / Unifier)

• Experience with automation tools or scripting

Soft Skills

• Strong stakeholder management and communication skills

• Excellent coordination and facilitation abilities

• Problem-solving mindset with attention to detail

• Ability to work in a fast-paced, multi-system environment

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