Enhancing Operational Continuity: Proactive Azure Cloud Alerting Engine for Critical Healthcare Infrastructure

Case Summary

Intertec successfully minimized system downtime for DOH's critical Azure Cloud infrastructure by designing and deploying an advanced, proactive alerting engine. This solution guarantees rapid incident response and seamless service availability across core public healthcare applications.

Business Problem

DOH faced risks of unmapped operational downtime due to a lack of baseline alerts for critical cloud assets, including SQL DB VMs, ExpressRoute Gateways, and ExpressRoute Circuits. Without proactive monitoring for service provider infrastructure updates and maintenance schedules, the team lacked the early warning signs needed to avoid service degradation.

How Intertec Helped

Intertec engineered an end-to-end monitoring strategy by mapping precise alerting thresholds for DOH's mission-critical Azure Configuration Items (CIs). We successfully configured comprehensive infrastructure alerts, executed extensive test events to validate multi-channel notifications, and established a hardened, automated escalation matrix. This ensured that the support ecosystem seamlessly transfers critical incidents to the right engineering groups instantly.

Business Outcomes Delivered

Intertec empowered DOH to switch from a reactive to a fully predictive operations model. Key outcomes include:

• Pre-emptive Mitigation: Enabled internal monitoring teams to detect and escalate critical Azure CI anomalies prior to receiving official cloud service provider notifications.
• Zero Blindspots: Secured 100% monitoring coverage for critical dependencies (SQL DBs and ExpressRoute pipelines) supporting public healthcare applications.
• Accelerated MTTR: Established rapid-response workflows that immediately engage infrastructure support teams, drastically reducing Mean Time to Resolution (MTTR).