Patient Experience

Digital Disruption - Industry Use Cases

Reimagine Patient Experience with Proactive Insights

Get a single view of patients in real time.
Hospitals and healthcare organizations have been developing patient-engagement strategies for decades, if not longer. Traditionally, the patient experience has been important, but clinical outcomes have been the main measure for the effectiveness of an organization’s capabilities.
The sands are now starting to shift. The patient experience is showing up as a top priority for most healthcare CXOs, and it is pushing the envelope on creating new transformational activities around exceptional patient experience.

Patient Experience

We will help you provide exceptional service to guide, educate, and support your patients:

Increase Patient Satisfaction
Create a retail-like shopping experience for tests and procedures. Remind them on their medication refill, appointments etc.
Automated Reminders
Send automated reminders to patients about their upcoming doctor appointment.
Sustain Growth and Market Share
Optimize patient experience and satisfaction, improve patient reviews, ratings, and reputation scores. Plan and run marketing campaigns using the patient data.
Optimize Revenue
Improve your acquisition and retention rate by scheduling appointments, patient referrals, etc. Automate mundane back office processes with RPA.
Improve Efficiency
Reduce the burden on providers, practice staff, and call center operations with an integrated platform.
Achieve Value-Based Objectives
Adhere to connected care and quality standards.

Our Approach

From assessment to automation, every layer of enterprise infrastructure is addressed to ensure performance, agility, and control.

Patient Experience
  • Patient 360
  • Insurance Details
  • Complaints
  • Patient Interactions with frontlines
  • Medication History
  • Diagnose History
  • Reminder on Medication
Appointment Management
  • VIP booking
  • Upcoming Appointments
  • Waiting List
  • Past Appointments
  • Clinical booking
  • TeleMedicine Appointments
  • Appointment reschedule / cancellation
  • Clinic sessions booking
Departmental Booking
  • Departmental Session Configuration
  • Departmental Order
  • Departmental Slots Availability
Patient Care
  • Feedback / Complaint
  • Investigation Team
  • Complaint Actions
  • Medical Code Events
  • Non-Medical Code Events
  • Notifications for code events
  • Deceased Patients management
  • Ministry services – Ambulance services monitoring and tracking