Microsoft Dynamics 365 Customer Engagement, powered by Copilot and advanced AI, is designed to elevate customer relationships and drive engagement through intelligent automation and actionable insights. It’s a powerful platform that brings together sales, customer service, marketing, and field service capabilities into a unified solution, enabling organizations to deliver exceptional customer experiences at every touchpoint.
Businesses gain a 360-degree view of customer interactions, enabling personalized service, informed decision-making, and predictive insights that anticipate customer needs. Scalable and adaptable to various industries, it empowers teams to turn insights into action, fostering stronger customer connections and helping organizations grow in today’s competitive market.
Expedite activities like ramp ups, handoffs, and wrap ups with automatic conversation summaries
Use a conversational interface to ask questions of organizational knowledge sources to quickly find answers
Understand how Copilot is impacting key support metrics, then convert those findings into changes that positively affect agents
Personalize service experience and connect through customer’s preferred channel
Make agents’ work more effortless with increased productivity and collaboration
Get proactive visibility to maximize service operations
Automate and augment to run the business fast and lean
A premier sports, fitness, and entertainment destination in the UAE faced operational inefficiencies
Until recently, various departments of the Ras Al Khaimah Transport Authority (RAKTA) worked with
