Powering Nex-Gen Managed Services

Managing complex IT infrastructure, ensuring security, and delivering seamless services can stretch internal teams to their limits. Intertec’s Integrated Managed Services take on these challenges, transforming IT from a support function into a growth enabler. We align your IT operations with business objectives, improve efficiency, and free your teams to focus on innovation and strategic priorities.

With over 30 years of expertise, a global team of 400+ certified professionals, and strong strategic alliances, we deliver comprehensive Managed Service models tailored to your unique business needs.

Our Approach: Aligning IT with Business Outcomes

In a world where business needs evolve constantly, your IT strategy must do more than just keep up—it must drive outcomes and enable growth. Our Integrated Managed Services simplify complexity, minimize risk, and optimize costs, so your IT environment becomes a strategic enabler rather than just a support function.

NexGen Features
  • E2E Service Delivery
  • Performance Insights
  • Digital Transformation
Operational Excellence
  • Auto Ticket Resolution & Analytics
  • Centralized Operations
  • Business Process Oriented
Thought Leadership
  • Strong Regional Footprint
  • Hybrid Capabilities
  • Strategic Alliance Partners
Automation First
  • Workplace Automation
  • Service Request Automation
  • AI Ops
Continuous ROI
  • Tangible Cost Savings
  • Value Added Delivery
  • Flexible Pricing Models      

Our Services

End-to-End IT Capabilities for the Modern Enterprise

Our integrated services cover the full IT stack, combining expertise, automation, and proactive management to support your strategic goals and drive business success

IT Service Management

Transform your IT service framework into a lean, agile engine that drives business outcomes, improves efficiency, and maximizes cost-effectiveness.

Infrastructure Managed Services – Dedicated Model

Deliver end-to-end infrastructure management with dedicated onsite resources, ensuring optimized performance, security, and seamless availability across your IT landscape.

Shared Services – NOC

Proactively monitor and manage your IT environment 24/7, maintaining consistent performance, minimizing downtime, and enhancing operational efficiency.

Microservices (10x10)

IoT ImplemeProvide tailored, project-based IT services across ten critical domains, enabling agility, precision, and outcomes aligned with your strategic goals.ntation & Automation

Outsourcing Services

Access specialized IT talent and flexible workforce solutions to manage operations efficiently, scale quickly, and maintain business continuity.

Application Managed Services

Ensure the reliability, performance, and security of your enterprise applications, empowering your teams to focus on core business initiatives.

Security Managed Services

Protect your IT ecosystem with comprehensive security management, threat mitigation, and compliance solutions that safeguard your critical assets.

End-to-End IT Capabilities for the Modern Enterprise

Our integrated services cover the full IT stack, combining expertise, automation, and proactive management to support your strategic goals and drive business success

IT Service Management
Transform your IT service framework into a lean, agile engine that drives business outcomes, improves efficiency, and maximizes cost-effectiveness.
Infrastructure Managed Services – Dedicated Model
Deliver end-to-end infrastructure management with dedicated onsite resources, ensuring optimized performance, security, and seamless availability across your IT landscape.
Shared Services – NOC
Proactively monitor and manage your IT environment 24/7, maintaining consistent performance, minimizing downtime, and enhancing operational efficiency.
Microservices (10x10)
IoT ImplemeProvide tailored, project-based IT services across ten critical domains, enabling agility, precision, and outcomes aligned with your strategic goals.ntation & Automation.
Outsourcing Services
Access specialized IT talent and flexible workforce solutions to manage operations efficiently, scale quickly, and maintain business continuity.
Application Managed Services
Ensure the reliability, performance, and security of your enterprise applications, empowering your teams to focus on core business initiatives.
Security Managed Services
Protect your IT ecosystem with comprehensive security management, threat mitigation, and compliance solutions that safeguard your critical assets.

What You Gain with Intertec

Our integrated services cover the full IT stack, combining expertise, automation, and proactive management to support your strategic goals and drive business success

Service Level Agreement (SLA) Adherence & Infrastructure KPIs – Achieve and maintain infrastructure performance targets across IT systems.

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Improved Reliability & Availability of Critical Business Applications

Enhance uptime and operational stability, improving business satisfaction with IT services.

Infrastructure Cost Reduction

Deliver 20%+ reduction in infrastructure costs from inception through leverage of offshore capabilities, automation, and AI Ops.

Free Up Valuable Resources

Eliminate the burden of day-to-day IT infrastructure management, enabling internal teams to focus on core business initiatives.

Boost Productivity – Ensure a reliable, responsive IT environment that improves employee efficiency and end-user experience.

Here some common feature vary depending specific applications finance feature vary depending specific here common applications platform.

Enhanced Security & Compliance

Enhance uptime and operational stability, improving business satisfaction with IT services.

Infrastructure Cost Reduction

Deliver 20%+ reduction in infrastructure costs from inception through leverage of offshore capabilities, automation, and AI Ops.

Industry Use Cases

Explore Our Latest Insights

Partner Ecosystem

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Case Studies

Real Impact Across Industries

Banking & Financial Services

Engineering the Digital Foundation of a Smart City in KSA

As the COVID-19 pandemic forced organizations to adopt remote working

Banking & Financial Services

Scaling Data Operations for a National Telecom with Commvault's Intelligent Data Management Solutions

As the COVID-19 pandemic forced organizations to adopt remote working

Banking & Financial Services

Turning Legacy IT into a Growth Engine for Hospitality

As the COVID-19 pandemic forced organizations to adopt remote working

Banking & Financial Services

Transform Digital User Experience with Lakeside SysTrack

As the COVID-19 pandemic forced organizations to adopt remote working

Banking & Financial Services

Delivering Higher Customer Satisfaction at Lower Costs with End-User Managed Services

As the COVID-19 pandemic forced organizations to adopt remote working

FAQ

Frequently Asked Questions