Technical Specialist

Job Title: Technical Specialist

Job Purpose: Project Delivery & Support

Qualification: BE/BTech/BS

Certification: CCNA / CCNP,NSE4, PCNSA / PCNSE

Experience: 5 - 10 Years

Mandatory Trainings Attended : Firewalls / Network

Responsibilities:

• Deliver Projects within schedule and budgets.

• Provide L1/L2 support for LAN, WAN, WLAN, and security infrastructure

• Troubleshoot routing, switching, VLAN, STP, OSPF, and BGP issues

• Support firewall operations including policies, NAT, VPNs, and HA

• Handle incidents, service requests, and changes within SLA timelines

• Monitor network and security devices and resolve performance issues

• Coordinate with OEM TAC teams for advanced troubleshooting

• Perform health checks and support planned maintenance activities

• Maintain as-built documents, diagrams, and operational SOPs

• Prepare incident reports and root cause analysis when required

• Work closely with customers, projects, and internal teams

Mandatory:

• Strong knowledge of networking fundamentals and security concepts

• Hands-on experience with firewalls (Palo Alto / Fortinet / Cisco)

• Experience with switches, wireless controllers, and access points

• Familiar with monitoring and ticketing tools

• Strong written and verbal communication and analytical skills

• Ability to multi-task, prioritize multiple objectives, initiatives, and requests.

• High Degree of Perseverance.

• Very good Customer handling Skills.

• Can Do attitude.  

• Open to learn new technologies.