Technical Specialist (L3)

Job Title: Technical Specialist (L3)Job Purpose: The IT Infrastructure Specialist plays a key role in deploying, managing, and supporting core infrastructure services across data centers and cloud-integrated environments. The role involves proactive system monitoring, patch management, upgrade planning, asset lifecycle oversight, and alignment with security and compliance mandates.Qualification: Engineering Degree (Computers / Electronics)Experience: Minimum 8-10 years of hands-on experience in IT infrastructure management roleCertification:

• ITIL Foundation
• Microsoft Certified
• VMware VCP or equivalent virtualization credentials
• CompTIA Server+
• AI-related training or certification will be considered an added advantage

Responsibilities:Infrastructure Support & Maintenance

• Administer servers and storage systems across production and UAT environments
• Conduct regular health checks, incident resolution, and root cause analysis
• Manage patching cycles, firmware upgrades, and hardware refreshes (including EOL/EOS tracking)
• Liaise effectively with Server, Database, Application, and Network teams to identify and resolve issues

Virtualization & Cloud Integration

• Operate under guidance on VMware, VCF, NSX, and Hyper-V environments
• Contribute to cloud migration readiness, monitoring, and backup strategy development
• Troubleshoot hybrid workloads and resolve resource scaling challenges

Security & Compliance Alignment

• Enforce endpoint hardening and baseline configuration standards
• Assist in security patch deployment and vulnerability remediation planning
• Support ISO, SOC, and internal audit preparedness through proper documentation

Asset & Inventory Management

• Maintain and update CMDB records, track hardware and software assets
• Collaborate with procurement teams to align asset lifecycle and replacement schedules
• Oversee warranty tracking, license management, secure disposal, and inventory transparency

Tools & Automation

• Leverage platforms such as vROPs, SolarWinds, and Manage Engine for infrastructure monitoring
• Develop and maintain automation scripts using Ansible, PowerShell, or Python
• Create and update SOPs, knowledge transfer decks, and performance dashboards

Cross-Team Collaboration

• Coordinate with service desk, network, security, and application teams
• Support onboarding, infrastructure readiness, and manage escalations
• Contribute to capacity planning and infrastructure enhancement initiatives

Leadership & Communication

• Mentor L1–L2 staff; develop upskilling roadmaps and rotation plans
• Lead infrastructure projects with cross-functional teams aligned to business outcomes
• Deliver executive reports, dashboards, and audit committee updates

Disaster Recovery & High Availability

• Manage disaster recovery site operations and recovery protocols
• Ensure high availability of storage systems and data center devices
• Design IT service continuity plans, policies, and test scenarios aligned with business resilience

Mandatory:Platform Exposure - Windows/Linux Server OS, Active Directory, Group Policy. Must have expert-level troubleshooting skillsVirtualization- Hands-on experience in designing and managing virtualization environments such as VMware, Proxmox, Hyper-VBackup & Storage- Strong knowledge and experience of backup tools (Veeam, Veritas), Storage handlingMonitoring Tools- SolarWinds, Manage Engine, or similar infrastructure monitoring toolsPatch management- Strong knowledge and experience in monthly security patch management. Responsible for preparing the periodic patch management cycleAutomation Skills- Good exposure in automation such as Ansible, PowerShell scriptingDisaster Recovery- Good experience in managing disaster recovery operations and procedures. Responsible for preparing the runbook for BCP/DR activities.Datacenter Management- Responsible for coordinating with Datacenter services, Physical Infrastructure Oversight, Access Management, Capacity Planning, Asset Tracking & DocumentationDocumentation- Good practice in infrastructure documentation and SOP writingCompliance Awareness- Exposure to ISO/SOC controls, patching standards, and compliance & Audit Support