Senior Technical Support Engineer - Microsoft

Job Title: Senior Technical Support Engineer - Microsoft

Job Purpose: Microsoft Products (AD/Exchange/Windows/Office 365/Intune) Implementation & Support

Qualification: BE/BTech/Bsc/Diploma

Certification: MCSE, Microsoft 365 Certified Administrator Expert, MD-102 Endpoint Administrator

Experience: 8 – 10 Years

Responsibilities:

• Hands-on experience is a must and technologies last used must be one-two years.

• Active Directory and Group Policy deployment and Troubleshooting

• Exchange On-Prem and Office 365 migration projects  

• Office 365- Exchange online, Intune MDM- deployment MS Teams, one drive, O365 security and Tenant to Tenant Migration

• Configuration and Management of ADFS environment.  

• Configure and Manage Azure AD Connect server

• Manage Entra ID and conditional access policy and Windows Hello for business  

• Configure and troubleshoot Terminal servers (RDS), Windows Clustering

• Should have strong experience in SCCM 2012 / version 1802,1806,1810 & 1902 and Intune Endpoint Configuration manager

• Experience on AAD/Intune Centralized Application Management deployment and support  

• Experience on Windows servers upgrade from legacy latest version  

• Windows SCCM patch management and windows security baseline deployment and testing  

• Develop project document, update internal documentation and configuration items

• Proactive in resolving support request escalated from services delivery team.

• Willing to work on flexible schedule depending on business need

• Technical SME for the technologies listed below in the Competency table.

• Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.

• Execute Health Check services and closure along with the team for AMC customers.

Mandatory:

Strong Working Knowledge on below Technologies:

• Active directory

• Office 365  

• Exchange 2016/2019 SE

• Intune MDM Management /SCCM

• Windows server infrastructure  

• Enterprise vault Email archival

• File server and Hyper-V

• Active directory/Entra AD – L2

• Office 365 – L2

• Windows support L2

• SCCM/Intune-L2

• Microsoft  

• Email Archival -Enterprise Vault– L1/L2

• MIMECAST/Forcepoint email security Gateway

• Strong written and verbal communication and analytical skills

• Ability to multi-task, prioritize multiple objectives, initiatives and requests.

• High Degree of Perseverance

• Very good Customer handling Skills

• Can do attitude  

• Open to learn new technologies