Senior Technical Support Engineer - Microsoft 365

Job Title: Senior Technical Support Engineer - Microsoft 365

Job Purpose: Wintel – BAU Support

Qualification: Graduation

Certification:

· Certifications in Microsoft Office 365 Administration or related fields.

· Experience with scripting languages (e.g., PowerShell).

· Knowledge of cloud computing and virtualization technologies

Experience: 6+Years

Responsibilities:

· Install, configure, and maintain Office 365 services and applications.

· Implement and manage user accounts, permissions, and licenses.

· Set up and administer Office 365 groups, distribution lists, and security policies.

· Provide technical support to end-users for Office 365 applications.

· Diagnose and resolve issues related to Office 365 services, including connectivity, performance, and security.

· Monitor system health and performance to identify and address potential problems.

· Implement and maintain security measures to protect Office 365 data and systems.

· Ensure compliance with relevant industry regulations and standards.

· Manage data backup and recovery processes.

· Plan and execute migrations to Office 365 from on-premises systems.

· Integrate Office 365 with other enterprise applications and systems.

· Develop and deliver training materials and sessions on Office 365 applications.

· Create and maintain documentation for Office 365 configurations and procedures.

· Stay up to date with the latest Office 365 features and updates.

· Evaluate and implement new Office 365 services as needed.

Mandatory:

· Strong understanding of Microsoft Office 365 services and applications.

· Ability to work independently and as part of a team.

· Experience with Active Directory, Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 components.

· Proficiency in troubleshooting and problem-solving techniques.

· Knowledge of network infrastructure, security best practices, and compliance regulations.

· Excellent communication and interpersonal skills.

· Follow ITIL best practices for incident, problem, and change management.

· Bachelor’s degree in computer science, Information Technology, or related field.

· At least 6 years of experience in support operations

· Excellent analytical and problem-solving skills.

· Strong communication and interpersonal skills.

· Ability to work independently and in a team environment.

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