Senior Technical Support Engineer - Backup

Job Title: Senior Technical Support Engineer - Backup

Job Purpose: The ideal candidate will be responsible for managing and maintaining backup infrastructure, ensuring the integrity and availability of data, and supporting enterprise-level storage and virtualization solutions. This role requires expertise in backup process management, storage design, virtualization technologies, and enterprise systems administration.

Qualification: Bachelor's of Engineering or relevant

Certification: Commvault Certified Professional (CCP), VMware Certified Technical Associate (VCTA), Information Storage and Management – Associate (DCA-ISM), ITIL Foundation.

Experience: Minimum of 8 years’ experience in the IT Infrastructure Backup Management, with at least 3 years’ experience in managing large IT Projects.

Responsibilities:

· Manage and maintain backup systems using Commvault and Networker.

· Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness.

· Conduct regular backups, restore testing, and disaster recovery planning.

· Design, implement, and manage storage solutions using EMC storage systems.

· Perform capacity planning, performance tuning, and system upgrades for storage environments.

· Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,)

· Experience in Virtualization technologies mainly in to VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including   hands-on implementation.

· Manage and maintain VMware Horizon, Active Directory and Exchange environments.

· Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc.

· Document backup and storage processes, system configurations, and recovery procedures.

· Ensure adherence to organizational policies, security standards, and compliance requirements.

· Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions.

· Provide technical support and training to team members and end-users as needed.

· Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version.

· In-depth capability and understanding of Datacenter and Virtualization technologies and their application.

· Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization.

Mandatory:

· Experience in backup technologies Commvault, EMC Networker, Veeam, etc.

· Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR)

· Experience in VDI platform like VMware Horizon

· Experience in Active Directory & Microsoft Exchange

· Strong understanding of ITIL Processes

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