Job Title: Senior Technical Support EngineerJob Purpose: Wintel – BAU SupportQualification: GraduateExperience:
- Certifications in Microsoft Office 365 Administration or related fields.
- Experience with scripting languages (e.g., PowerShell).
- Knowledge of cloud computing and virtualization technologies
Certification: 6+Responsibilities:
- Install, configure, and maintain Office 365 services and applications.
- Implement and manage user accounts, permissions, and licenses.
- Set up and administer Office 365 groups, distribution lists, and security policies.
- Provide technical support to end-users for Office 365 applications.
- Diagnose and resolve issues related to Office 365 services, including connectivity, performance, and security.
- Monitor system health and performance to identify and address potential problems.
- Implement and maintain security measures to protect Office 365 data and systems.
- Ensure compliance with relevant industry regulations and standards.
- Manage data backup and recovery processes.
- Plan and execute migrations to Office 365 from on-premises systems.
- Integrate Office 365 with other enterprise applications and systems.
- Develop and deliver training materials and sessions on Office 365 applications.
- Create and maintain documentation for Office 365 configurations and procedures.
- Stay up to date with the latest Office 365 features and updates.
- Evaluate and implement new Office 365 services as needed.
Mandatory:
- Strong understanding of Microsoft Office 365 services and applications.
- Ability to work independently and as part of a team.
- Experience with Active Directory, Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 components.
- Proficiency in troubleshooting and problem-solving techniques.
- Knowledge of network infrastructure, security best practices, and compliance regulations.
- Excellent communication and interpersonal skills.
- Follow ITIL best practices for incident, problem, and change management.
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