Unifying Asset Management for Healthcare

A leading healthcare authority responsible for overseeing and regulating the healthcare sector in the UAE with over 55 healthcare centers, and 1600+ active users, faced challenges in optimizing their asset lifecycle management and maintenance operations. They sought a solution to enhance asset visibility, streamline maintenance, and manage contractors effectively. By implementing an Enterprise Asset Management(EAM) platform, Intertec provided an omni-channel experience, improving asset reliability and traceability, optimizing maintenance, and integrating work management for both internal and external contractors. This lead to a 20% reduction in work turnaround time, elevated asset data accuracy, facilitated transparent inventory management through ERP integration, and empowered data-driven decision-making via improved analytics.

Business Problem

DHA faced several critical challenges in effectively managing their healthcare assets and facilities, including:

• Lack of centralized asset lifecycle management
• Inadequate asset visibility, reliability, and traceability
• Suboptimal maintenance operations and contractor management
• Disjointed work management for in-house and external contractors
• Inefficient inventory and purchasing processes, leading to high costs

How Intertec Helped

Intertec assisted the client in transforming their asset management and operational efficiency by:

• Establishing a centralized platform for holistic management of facility and bio-medical assets
• Improving asset visibility, traceability, and reliability through data-driven insights
• Optimizing maintenance operations, reducing downtime, and extending asset lifespan
• Enabling seamless collaboration with both internal and external contractors for efficient work management
• Streamlining inventory processes and purchasing, leading to cost-effective inventory management

Business Outcomes Delivered

With integrated EAM implementation, the client witnessed substantial improvements in various aspects of their operations, leading to impressive outcomes:

• Elevated accuracy and transparency of asset data using a centralized, single-source platform
• Achieved a 20% reduction in work turnaround time through optimized processes, seamless integration, and timely alerts
• Ensured transparency and accuracy in inventory and resource data by seamlessly integrating with their ERP application
• Empowered improved decision-making with enhanced analytics and reporting capabilities

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