Revamping Workflows for Enhanced Efficiency and User Engagement

The client, a leading multidivisional conglomerate based in UAE, found themselves ensnared in a web of intricate processes spread across various tools. Their objective was clear: to harmonize their approval procedures, enhance the way their employees interacted with the system, and establish a more seamless platform for managing requests. Recognizing the need for a transformative change, they entrusted Intertec with the task of unraveling their convoluted workflows and crafting a comprehensive solution that would not only simplify their operations but also elevate their overall efficiency and user experience.

Business Problem

The client faced a significant issue with their outdated system, which utilized old technology and complex Nintex workflows. Their main challenge was to migrate from SharePoint 2013, involving intricate .NET coding and Nintex workflow upgrades, while also modernizing the portal’s appearance. The challenge enmcompassed enhancing user experience, centralizing approval processes, achieving a paperless environment, ensuring security compliance, and delivering detailed management insights.

How Intertec Helped

Our meticulous approach and strategic recommendations led to a seamless upgrade and transformation of the client’s portal and workflows:

• Conducted comprehensive system analysis, documenting architecture and customizations.
  
• Delivered a detailed feasibility report, outlining SharePoint 2013 to 2019 upgrade with custom .NET coding and Nintex workflows.
  
• Proposed interface redesign for improved user experience and advocated for a new technology stack.
  
• Efficiently segregated and adapted workflows to distinct streams on the upgraded platform.
  
• Collaborated with customer’s marketing team to craft an engaging new portal look and feel.
  
• Resulted in enhanced productivity, streamlined workflows, and an appealing user interface.

Business Outcomes Delivered

• Elevated Employee Experience: The newly implemented intuitive interface significantly increased platform engagement, surpassing outdated usage levels.
• Streamlined Approvals: Enabled unified approval processing via SharePoint, eliminating the need for multiple tools.
• Paperless Office Support: Contributed to the client’s paperless initiatives, aligning seamlessly with Dubai’s paperless strategy.
• Enhanced Security Compliance: Stringently adhered to protocols, ensuring the solution met customer security requirements.
• Amplified Management Visibility:  Empowered the management team with enhanced reports and dashboards for better insights.