For over 50 years, our client has been a leading name in Dubai’s construction sector, renowned for delivering innovative engineering solutions to government and private entities. Tasked with managing a vast portfolio of 80+ bridges across Dubai, they required a robust Enterprise Asset Management (EAM) system to digitalize maintenance activities, streamline operations, and enhance contract-related analytics and reporting. The goal was to improve asset visibility, resource utilization, and overall operational efficiency while ensuring compliance with SLAs.
Business Problem
The client faced several critical challenges:
- Fragmented Asset Management: Absence of a centralized system to manage their extensive portfolio of assets, maintenance activities, SLA compliance, and contract KPIs.
- Inefficient Processes: Reliance on manual methods for preparing and submitting contractual deliverables, consuming valuable time and resources.
- Limited Operational Visibility: Lack of real-time insights into maintenance operations and field activities hindered decision-making.
- Insufficient Asset Data: Inadequate data on asset conditions affected maintenance effectiveness.
- Contract Performance Gaps: Difficulty in evaluating contract performance due to fragmented data and manual tracking.
- Communication Bottlenecks: Dependency on manual communication channels slowed issue resolution and disrupted collaboration between stakeholders.
How Intertec Helped
Intertec implemented a tailored EAM system that revolutionized the client’s asset management and operational processes.
Enhancing Asset Management:
- Established a four-level asset hierarchy (Line, Section, Process, System) for structured organization.
- Barcoded all assets for simplified tracking and monitoring.
- Integrated detailed elevation data for improved asset visibility and control.
Streamlining Work Management:
- Automated corrective, preventive, and condition-based maintenance workflows.
- Introduced graphical work order scheduling, optimizing labor and resources.
- Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.
Boosting Efficiency with Mobility:
- Enabled mobile inspections with checklists for condition-based monitoring.
- Delivered online and offline work execution capabilities, promoting paperless operations.
- Empowered O&M teams with barcode-enabled asset identification and task execution.
Seamless Integration:
- Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
- Enabled collaboration between finance, HSE, and operational teams through a centralized platform.
Optimizing Inventory Management:
- Automated procurement and inventory lifecycle processes, reducing errors and manual work.
- Implemented blanket orders for efficient long-term purchasing.
Improving Cost Management:
- Integrated cost tracking with financial systems for real-time expense allocation.
- Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.
Business Outcomes Delivered
- Enhanced Asset Visibility
Centralized asset data and Google Maps integration provided real-time visibility and control, improving asset utilization and lifecycle management. - Boosted Efficiency
Mobile-enabled work management and automated scheduling minimized downtime, increasing productivity across operations. - Data-Driven Decisions
Real-time dashboards and reports offered actionable insights into KPIs and SLAs, enabling smarter strategic planning. - Proactive Maintenance
Automated inspections and compliance tools ensured timely actions, reducing non-conformities and enhancing contract adherence. - Improved Collaboration
Real-time alerts and omnichannel communication streamlined coordination among teams, enhancing SLA adherence and customer satisfaction.
