Our client, a leading healthcare provider with multiple hospitals, medical centers, and pharmacies, faced challenges due to the lack of a centralized platform for managing their facility and bio-medical assets. With our integrated asset management platform and automation of housekeeping services, we helped them improve decision-making, asset reliability, and customer satisfaction while reducing equipment downtime and operational costs. The solution provided a 360-degree view of their operations, enabling better analytics and reporting capabilities for efficient and productive operations.
Business Problem
The client was facing several challenges:
- Lack of a centralized platform: No unified system to manage facility and bio medical assets, resulting in inefficiencies and duplication.
- Performance measurement: Absence of a tool to assess and improve asset performance, hindering data-driven decision-making.
- Productivity and maintenance: Challenges in coordinating work orders, inventory management, and inspections, impacting overall productivity.
- Customer happiness: Difficulty in meeting customer expectations due to the lack of a comprehensive view of operations.
How Intertec Helped
Intertec addressed the client’s challenges by implementing an integrated asset management platform with the following key modules:
- Asset Management: We provided a centralized platform to manage all their facility and bio medical assets, enabling efficient tracking, maintenance, and organization.
- Work Order Management: Our system streamlined work orders, improving coordination and productivity in handling maintenance and operations tasks.
- Inventory Management: With our solution, client gained better control over their inventory, reducing stockouts and optimizing procurement.
- Inspection: We introduced a comprehensive inspection module to assess asset performance and identify areas for improvement.
- Automation of housekeeping services: Our omnichannel experience automated housekeeping services, leading to increased efficiency and consistent quality.
Business Outcomes Delivered
Our solution delivered better decision-making capabilities, improved asset reliability, streamlined operations, optimized inventory control, and elevated customer satisfaction for client’s healthcare facilities.
- The platform’s analytical and reporting capabilities empowered them to make data-driven decisions, leading to better resource allocation and strategic planning.
- Efficient tracking and asset maintenance reduced the downtime and operational costs, resulting in improved asset reliability and increased lifespan.
- Work order management and automation of housekeeping services boosted operational efficiency, leading to quicker response times and improved productivity.
- With better inventory management, the client reduced stockouts and optimized procurement, resulting in cost savings and improved supply chain efficiency.
- Enhanced operational efficiency and consistent service quality led to increased customer happiness and satisfaction, bolstering ABC’s reputation and loyalty.
