A planned cross-border smart city in Saudi Arabia set out to deliver world-class urban living and tourism experiences but faced fragmented operations and manual facility processes. Intertec implemented a unified digital platform powered by Hexagon EAM and integrated systems, enabling centralized city operations, digital maintenance, omnichannel engagement, and data-driven visibility across communities and vendors.
Business Problem
As the city prepared for large-scale operations across multiple communities, it faced several operational challenges:
- No centralized platform to manage facilities and communities
- Manual SLA tracking and maintenance scheduling
- Delayed notifications for approvals and actions
- Limited multi-channel access for tenants and stakeholders
- Low visibility into FM operations and vendor performance
- Inefficient, manual maintenance execution impacting service quality
How Intertec Helped
- Designed and deployed a centralized smart city operations platform using Hexagon EAM to unify asset, facilities, and maintenance management across multiple communities
- Enabled real-time collaboration and workflow orchestration through Hexagon OS, ensuring timely actions, approvals, and SLA compliance
- Integrated OpenCAD and GIS systems to provide spatial visibility and location-based intelligence for city assets and incidents
- Connected SAP enterprise systems to ensure seamless financial, procurement, and operational alignment
- Delivered a custom mobile application to digitize maintenance execution, inspections, and field operations
- Implemented a secure tenant and operator portal with Single Sign-On (SSO) for frictionless access across stakeholders
- Established vendor performance management to monitor SLAs, service quality, and accountability
- Introduced facility and housing reservation capabilities to support residents, tenants, and tourism operations
- Implemented incident management workflows for faster response and coordinated resolution
- Enabled Azure Active Directory–based SSO integration to strengthen security and identity governance
Business Outcomes Delivered
- Established a single, centralized platform for managing city assets, facilities, and communities
- Enabled fully digital maintenance operations, improving response times and SLA adherence
- Delivered a seamless omnichannel experience for residents, tenants, operators, and visitors
- Achieved real-time visibility into FM operations across multiple communities
- Improved vendor performance transparency and accountability through measurable SLAs
- Enhanced tenant and visitor experience through faster services and self-service access
- Supported sustainability goals through proactive maintenance and efficient asset utilization
- Enabled data-driven decision-making with real-time reports and executive dashboards
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