Better customer engagement helps businesses attract and maximize the lifetime value of customers by delivering enriching engagements. Our solutions encourage your customers to interact and share in the experiences you create for them as a business and a brand. When executed well, a strong customer engagement strategy will foster your brand growth and loyalty.
We leverage automation and other innovative technologies to make your customer engagement strategy smarter, faster, and more human. We can help you elevate your customer experience while lowering costs at the same time.
We understand that rich user experience is the key success factor for any business & Intertec follows a classic model in delivering this via applications, portals and automated bots. By combining these technologies, businesses can create a seamless digital experience that meets the needs of their customers, improves their overall satisfaction, and helps drive their success.
As per the report published by a leading research firm, customer experience will be the key differentiator for companies, more important than product and price criteria, by 2020. In addition, the growth of online services is accelerating the digital transformation, meaning that customer contact centres need to be accessible to existing or potential clients across all channels.
Contact Centre helps build strong relationships with your employees, customers and suppliers by delivering personalized services to stand out. It, therefore, helps companies to improve dialogue with their stakeholders, through everyday support for managing their conversations.
There are various methods that customers can use to complete their KYC for financial transactions and other such activities. The KYC process is to authenticate the user as per the guidelines of regulatory bodies in various countries.
Video based KYC essentially means that the customers can do remote KYC from their homes via a video call. The verifier authenticates the documents, does a liveliness check along with establishing the location of the person – everything is done on a video call, unlike the traditional ways.
