Our IT Service Management (ITSM) tool is a complete end user management solution which will provide a unified environment to manage the end users. The solution provides an integrated approach to handle End User Management, IT Asset Management and IT Service Management.
The Service Management platform is a process based and comes with out of box processes verified against ITIL best practices. The solution is also capable of extending to processes outside IT like HR Processes, Finance Processes, Procurement Processes, Admin processes etc. The solution presents a code free environment which will enable users to build processes without the need to have programming resources. The solution can also integrate with other solutions in the current environment to provide a single, unified interface to end users to raise incidents/requests and get updates on their incidents/requests.
The ITSM tool such as LANDesk also provides an integrated systems management, patch management, security management, mobile device management and IT Asset management modules which will complement the IT Service management processes. LANDesk ITSM solution portfolio also includes a powerful self service reporting and dashboard tool which can provide unified dashboards from different modules. LANDesk ITSM tool is also capable of connecting to third party solutions to provide complete visibility on KPI’s and performance of different teams.
With Intertec’s consulting approach, we help the clients to ensure the success of service management transformation, following a phased approach to manage internal changes. Our in-house consultants will engage with customer stakeholders to define the processes, which ensures that process complies with the standards such as ISO 20000 and ITIL V3, while adhering to the customer’s unique features. The process documentation sets will be easily available for reference, audits or any other requirements. The engagement of process consultants will address any process gaps that could otherwise arise. The solution will ensure that the customer would not face any compliance challenges with respect to process definition if the customer chooses for a third party audit or certifications such as ISO 20000:2011.