Abu Dhabi Farmers Services Centre Deploys Infor EAM to Track & Maintain their RFID Enabled Assets
Industry: Public Sector The Abu Dhabi Farmers’ Services Centre (ADFSC) provides technical and operational support services to farmers, helping them grow and market their produce. ADFSC was established in 2009 to bring strategic agricultural reform to Abu Dhabi, especially by introducing and encouraging the conservation of natural resources. Challenges: Manual practice of Acquisition policies of […]
A Complete ICT Asset Management Solution for Telecom Giant in Bahrain
Industry: Public Sector Our client is Bahrain’s leading Telecom Services provider offering telecom and network equipment to their customers. The client was responsible for the maintenance and tracking of this equipment. The client manages these activities using MS Excel, however, faces challenges in scheduling preventive maintenance and in monitoring the performance of technicians carrying out […]
A Leading Bank in Bahrain Selects Ivanti Service Desk for Better Customer Experience and ITIL/ISO Compliance
Industry: BFSI Our client, one Of Bahrain’s leading Bank, was running on an IT Helpdesk using a legacy system and partly manual system only for basic Incident Management with no defined Service Levels. Their old system was used only for tracking IT workload & assignments, with no knowledge base, no proper monitoring/escalation methods and no […]
Abu Dhabi Ship Building Implements Infor EAM to Manage their Ship Building Tools
Industry: Public Sector Abu Dhabi Ship Building (ADSB) a UAE Public Joint Stock Company, is a world-class ship-building organization specializing in the construction, repair, maintenance, refit and upgrade of naval, military, and commercial vessels. ADSB was using a legacy system to manage its basic tool management requirements. Part of the operation was run manually to […]
Government Entity in UAE Implements ISO20000: 2010 and ISO27001: 2013 Aiming ITSM Standardization and Regulations Compliance
Industry: Public Sector Our Client, one of the UAE’s Government departments needed to improve their service levels and information security. Hence they opted to engage with Intertec Systems consultants, to find an optimal solution to improve IT Service Management while Securing information by adhering to Government regulations. Intertec Systems offered the implementation of ISO 20000:2011 […]
A Leading Conglomerate in Abu Dhabi Leverages on Xtraction Reporting Capabilities to Get Better IT Insights
Industry: Large Enterprise Our client is one of the leading holding companies headquartered in Abu Dhabi. The client had clearly defined KPI’s for their IT team. The IT team used to submit timely reports to CEO periodically. These reports were generated from data that was gathered from multiple sources and channels. It was becoming a […]
UAE’S Renowned Ministry Deploys HPE Solution for DC Infrastructure Refresh
Industry: Public Sector One of the leading RTA Authorities in UAE was on the lookout to deploy a new state of the art infrastructure to revamp Application for their 3500 Taxies. They decided to implement new compute and Storage with the latest technology, which should have future scalability. Challenges Limited space for the new infrastructure […]
Inspection for ‘Right of Way’ Permits for Traffic Road Agency
Industry: Public Sector In line with its vision of “Safe & Smooth Transport to All”, RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirates of Dubai. Traffic Road Agency is responsible for smooth traffic flow and ensuring that proper passage is available for Pedestrians as well in […]
Inspection and Compliance for Public Transport Agency
Industry: Public Sector In line with its vision of “Safe & Smooth Transport to All”, RTA is responsible for planning and providing the requirements of transport, roads & traffic in the Emirates of Dubai. Public Transport Agency is responsible for studying the requirement of public transport in various areas. The Agency comprises offices of quality, […]
Pharmaceutical Giant Streamlines its Finance Operations with AP Automation
Industry: Healthcare To address a decentralized and manual paper based invoice processes for entering 180,000 vendor invoices annually, the client invited Intertec for an automated Accounts Payable solution to be used by their global shared services 150+ staff. Previously, invoice entry was a time and resource intensive process that required significant personnel requirements. Now, the client has centralized […]