Unifying Asset Management for Healthcare

Dubai Health Authority(DHA), the government organization responsible for overseeing and regulating the healthcare sector in the Emirate of Dubai, UAE with over 55 healthcare centers, and 1600+ active users, faced challenges in optimizing their asset lifecycle management and maintenance operations. They sought a solution to enhance asset visibility, streamline maintenance, and manage contractors effectively. By implementing an Enterprise Asset Management(EAM) platform, Intertec provided an omni-channel experience, improving asset reliability and traceability, optimizing maintenance, and integrating work management for both internal and external contractors. This lead to a 20% reduction in work turnaround time, elevated asset data accuracy, facilitated transparent inventory management through ERP integration, and empowered data-driven decision-making via improved analytics.

Business Problem

DHA faced several critical challenges in effectively managing their healthcare assets and facilities, including:

Lack of centralized asset lifecycle management
Inadequate asset visibility, reliability, and traceability
Suboptimal maintenance operations and contractor management
Disjointed work management for in-house and external contractors
Inefficient inventory and purchasing processes, leading to high costs

How Intertec Helped

Intertec assisted the client in transforming their asset management and operational efficiency by:

Establishing a centralized platform for holistic management of facility and bio-medical assets
Improving asset visibility, traceability, and reliability through data-driven insights
Optimizing maintenance operations, reducing downtime, and extending asset lifespan
Enabling seamless collaboration with both internal and external contractors for efficient work management
Streamlining inventory processes and purchasing, leading to cost-effective inventory management

Business Outcomes Delivered

With integrated EAM implementation, DHA witnessed substantial improvements in various aspects of their operations, leading to impressive outcomes:

Elevated accuracy and transparency of asset data using a centralized, single-source platform
Achieved a 20% reduction in work turnaround time through optimized processes, seamless integration, and timely alerts
Ensured transparency and accuracy in inventory and resource data by seamlessly integrating with their ERP application
Empowered improved decision-making with enhanced analytics and reporting capabilities

Industry

Healthcare

Company Name

Dubai Health Authority (DHA)

Revenue

$70m p.a. (approx.)

Employees

7,000

Related Offering

Asset Performance Management using predictive maintenance