RAKWA Boosts Sustainability with HxGN EAM

RAKWA Boosts Sustainability
with HxGN EAM

RAKWA, one of four agencies that forms the Public Service Department of the Ras Al Khaimah government, was facing challenges in efficiently managing and maintaining its water assets, resulting in reactive maintenance, higher costs, and reduced efficiency. By implementing HxGN EAM, Intertec enabled RAKWA to automate asset maintenance and shift to proactive management. With data input for 3,300 assets, RAKWA gained accurate oversight and improved decision-making. The implementation not only delivered significant results, including cost savings, reduced downtime, increased efficiency, and modernization of operations but also transformed RAKWA’s asset management, achieving tangible benefits in performance and sustainability.

Business Problem

RAKWA was looking to optimize their product maintenance processes across capital assets including pumps, motors, and pipes, shifting from a reactive maintenance approach to a proactive approach while leveraging data to optimize decision making and automate asset maintenance. They were under pressure to treat as much wastewater as possible in the interest of sustainability to be able to contribute to their larger goal of reaching a 100% wastewater reuse rate by 2023.

How Intertec Helped

Intertec played a pivotal role in assisting RAKWA with their challenges and achieving their objectives. We transformed RAKWA’s asset management from reactive to proactive, resulting in cost savings, reduced downtime, increased efficiency, and modernization of operations by:

Implementing the HxGN EAM solution within a six-month timeframe
Undertaking the sizable task of logging and entering data for 3,300 assets, including pumps, pipes, and motors, as well as key information such as age and lifecycle
Covering RAKWA’s extensive infrastructure, including a 330 km sewerage network, 13 pumping/lifting stations, and 4 treatment plants with varying capacities and technologies
Enabling full automation of asset maintenance processes
Providing daily schedules that guided the O&M department in proactively managing asset checks, repairs, maintenance, and replacements.

Business Outcomes Delivered

RAKWA now utilizes HxGN EAM to manage assets across their operations, from collection networks to wastewater treatment plants. Automating processes and eliminating manual processes and paperwork allowed RAKWA to streamline their asset management, from workholder level to performance evaluation and inventory management. By implementing HxGN EAM, Intertec helped RAKWA make significant strides in its ability to efficiently monitor and maintain its assets:

55-60% decrease in emergency work orders after implementing HxGN EAM
17% decrease in amount of corrective maintenance and related work orders
3% reduction in operating costs

Industry

Public Sector

Company Name

Ras Al Khaimah Wastewater Agency (RAKWA)

Revenue

$12m (approx.)

Employees

200+

Related Offerings

Sustainability and Predictive Maintenance

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“When we implemented EAM, we were able to reduce reactive maintenance. The system allows close oversight of asset performance and helps us detect deviations before they turn to failures, so corrections became easier, faster, and cheaper.”
– Walid Abdulrehman Mohammed, Operations & Maintenance Department Manager, RAKWA