Integrated Asset Management for Informed Decision-making

Zulekha Healthcare Group, a leading healthcare provider with multiple hospitals, medical centers, and pharmacies, faced challenges due to the lack of a centralized platform for managing their facility and bio-medical assets. With our integrated asset management platform and automation of housekeeping services, we helped them improve decision-making, asset reliability, and customer satisfaction while reducing equipment downtime and operational costs. The solution provided a 360-degree view of their operations, enabling better analytics and reporting capabilities for efficient and productive operations.

Business Problem

The client was facing several challenges:

Lack of a centralized platform: No unified system to manage facility and bio medical assets, resulting in inefficiencies and duplication.
Performance measurement: Absence of a tool to assess and improve asset performance, hindering data-driven decision-making.
Productivity and maintenance: Challenges in coordinating work orders, inventory management, and inspections, impacting overall productivity.
Customer happiness: Difficulty in meeting customer expectations due to the lack of a comprehensive view of operations.

How Intertec Helped

Intertec addressed the client’s challenges by implementing an integrated asset management platform with the following key modules:

Asset Management: We provided a centralized platform to manage all their facility and bio medical assets, enabling efficient tracking, maintenance, and organization.
Work Order Management: Our system streamlined work orders, improving coordination and productivity in handling maintenance and operations tasks.
Inventory Management: With our solution, client gained better control over their inventory, reducing stockouts and optimizing procurement.
Inspection: We introduced a comprehensive inspection module to assess asset performance and identify areas for improvement.
Automation of housekeeping services: Our omnichannel experience automated housekeeping services, leading to increased efficiency and consistent quality.

Business Outcomes Delivered

Our solution delivered better decision-making capabilities, improved asset reliability, streamlined operations, optimized inventory control, and elevated customer satisfaction for client’s healthcare facilities.

The platform’s analytical and reporting capabilities empowered them to make data-driven decisions, leading to better resource allocation and strategic planning.
Efficient tracking and asset maintenance reduced the downtime and operational costs, resulting in improved asset reliability and increased lifespan.
Work order management and automation of housekeeping services boosted operational efficiency, leading to quicker response times and improved productivity.
With better inventory management, the client reduced stockouts and optimized procurement, resulting in cost savings and improved supply chain efficiency.
Enhanced operational efficiency and consistent service quality led to increased customer happiness and satisfaction, bolstering ABC’s reputation and loyalty.

Industry

Health Care

Company Name

Zulekha Healthcare Group

Revenue

$398m (approx.)

Employees

5,000

Related Offerings

Sustainability & predictive maintenance