Building a Resilient IT Infrastructure with Intertec Managed Services

Facing scalability and performance issues in their traditional Data Center (DC) and Disaster Recovery (DR) setup, our client, a federal authority of UAE, partnered with Intertec for a comprehensive IT infrastructure transformation through Intertec Managed Services. They decided to enter into a Master Services Agreement with Intertec for design, implementation, operation, and maintenance of their IT and cybersecurity infrastructure; encompassing NOC and SOC operations management with SLA-based hybrid managed services for a period of 5 years from the Go-Live date.

Business Problem

The client previously housed both their Data Center (DC) and Disaster Recovery (DR) services within their data centers, grappling with constraints in scalability, space, and power. The hardware employed a traditional Hyper-Converged Infrastructure (HCI) model, lacking automation and encountering performance bottlenecks. The cybersecurity posture was standard, offering inadequate protection against advanced threats and limited visibility into security incidents.

How Intertec Helped

Intertec’s solution encompassed of a holistic approach to infrastructure and operations, resulting in a seamlessly integrated and optimized environment with advanced security measures, automated disaster recovery, and a user-friendly ITSM platform. The outcome significantly elevated the overall efficiency and productivity of client’s IT landscape. Intertec helped the client:

Establish a Tier-III certified data center
Leverage ISP-owned facility for guaranteed bandwidth availability
Implement hyper-converged infrastructure for virtualized, scalable resources
Automate Disaster Recovery with SRM, Ansible, and native replications
Deploy advanced security solutions for endpoint, network, and virtualized environment
Enhance IT Service Management (ITSM) with automation for efficiency
Adopt ITIL v4 framework for compliance
Introduce Smart IT portal and BMC advanced end-user portal with enhanced UI

Business Outcomes Delivered

Intertec helped the client achieve:

Successfully supported in ensuring on time ‘Go Live’ with Application & enhancement
Reduced Cost of IT Operation by 10%
Implemented IT Service Delivery framework using documented ITIL based processes and procedures
Introduced planned Restoration , Resiliency and DR tests to improve infrastructure availability to 99.9%

Industry

Public Sector

Employees

900+

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