Intertec successfully implemented Infor EAM offerings (Infor EAM, Infor Requestor, Infor Barcode and Infor Advanced Reporting) at the Sultan Qaboos University’s Technical Affairs Department (TAD) in order to automate their business operations, which was the implementation’s prime perspective. They wanted to ensure effective asset maintenance and operations, manage business processes related to approval of contractor invoices, employee utilization and contractor SLA’s.
After a careful analysis of the maintenance management solutions being offered in the market by various competitors, SQU finally opted for Intertec’s Infor solutions because of their market credibility as well as expertise in terms of technical consultants & support. SQU’s TAD had its operations based on a manual system, due to which there were various challenges such as the absence of a system for asset recording & maintenance, no asset registry, lack of a method to manage the contractor SLA’s as well as the absence of a measure for employee utilization. After implementing all the Infor modules, there were a number of benefits that were experienced by the university’s department, which are as follows:
- The invoice approval process reduced from two weeks to two days.
- The system provided complete asset history, ensuring compliance with the need requirements.
- Real time SLA tracking became possible.
- A lot of time, efforts and overall costs were saved with this optimal suite of Infor offerings.