PATIENT EXPERIENCE
REIMAGINED
Experience the future of healthcare with real-time patient visibility and personalized insights. Make patient-centered care a reality with our patient experience solution powered by Microsoft Dynamics 365.
PATIENT EXPERIENCE
Get a single view of patients in real time
Improve Patients Experience with Proactive Insights
Hospitals and healthcare organizations have been developing patient-engagement strategies for decades, if not longer. Traditionally, the patient experience has been important, but clinical outcomes have been the main measure for the effectiveness of an organization’s capabilities.
The sands are now starting to shift. The patient experience is showing up as a top priority for most healthcare CXOs. So what has changed that is pushing the envelope on creating new transformational activities around exceptional patient experience? The patients are demanding more personalized, convenient, and transparent care experiences – making patient experience more visible and influential than ever before.
Provide exceptional service to guide, educate, and support your patients.
Increase Patient Satisfaction
Create a retail-like shopping experience for tests and procedures. Remind them on their medication refill, appointments etc.
Automate Reminders
Send automated reminders to patients about their upcoming doctor appointment.
Sustain Growth and Market Share
Optimize patient experience and satisfaction, improve patient reviews, ratings, and reputation scores. Plan and run marketing campaigns using the patient data.
Optimize Revenue
Improve your acquisition and retention rate by scheduling appointments, patient referrals, etc. Automate mundane back office processes with RPA.
Improve Efficiency
Reduce the burden on providers, practice staff, and call center operations with an integrated platform.
Achieve Value-Based Objectives
Adhere to connected care and quality standards.
Key Features
Patient Experience
- Patient 360
- Insurance Details
- Complaints
- Patient Interactions with frontlines
- Medication History
- Diagnose History
- Reminder on Medication
- Appointment Management
- VIP booking
- Upcoming Appointments
- Waiting List
- Past Appointments
- Clinical booking
- Tele Medicine Appointments
- Appointment reschedule / cancellation
- Clinic sessions booking
Departmental Booking
- Departmental Session Configuration
- Departmental Orders
- Departmental Slots Availability
Patient Care
- Feedback/Complaint
- Investigation Team
- Complaint Actions
- Medical Code Events
- Non-Medical Code Events
- Notifications for code events
- Deceased Patients management
- Ministry services – Ambulance services monitoring and tracking
Patient Experience
- Patient 360
- Insurance Details
- Complaints
- Patient Interactions with frontlines
- Medication History
- Diagnose History
- Reminder on Medication
- Appointment Management
- VIP booking
- Upcoming Appointments
- Waiting List
- Past Appointments
- Clinical booking
- Tele Medicine Appointments
- Appointment reschedule / cancellation
- Clinic sessions booking
Patient Care
- Feedback/Complaint
- Investigation Team
- Complaint Actions
- Medical Code Events
- Non-Medical Code Events
- Notifications for code events
- Deceased Patients management
- Ministry services – Ambulance services monitoring and tracking
Departmental Booking
- Departmental Session Configuration
- Departmental Orders
- Departmental Slots Availability
Want to take a deep dive?
Discover how we can help you improve your patient experience.
