Experience:-  10-15 Yrs 

Role Description

This is a full-time on-site role for a Quality Assurance Lead who will be responsible for

• Identify gaps in ITSM and ISMS implementation
• Create and implement plan to close gaps in implementation.
• Ensure SLA adherence and proactive monitoring
• Monitor and validate Key Performance Indicators (KPI)
• Analyze data to identify improvements, problem management.
• Perform proactive Project and IT Security Risk Management
• Plan and execute periodic audits ensuring regulatory compliance
• Ensure closure of corrective and preventive actions
• Identify system and process improvements and own them for closure
• Ensure adherence to client processes and practices.
• Assist in creation of processes, templates, checklist etc. and roll-out to teams.
• QA reporting on a regular basis.

Qualifications

• Quality Control, Quality Assurance, and Quality Management skills
• Lead Certificate and expertise in ITIL V4, ISO 20000, ISO 27001
• Knowledge of Information System architecture and Security Controls
• Experience in ITSM tool BMC
• Experience in reporting tool Power BI
• Experience in quality auditing
• Excellent analytical skills, attention to detail, and problem-solving ability
• Strong communication and leadership skills
• Regulatory compliance expertise
• Bachelor’s or Master’s degree in a related field

MANDATORY :- ITSM tools BMC, Power BI report tool, data verification techniques

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