RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Manage the end-to-end delivery of IT services, ensuring they meet agreed-upon service levels and standards
• Collaborate closely with cross-functional teams to plan, execute, and monitor project deliverables, ensuring they are completed on time, within scope, and to the highest quality standards.
• Utilise project management skills to manage project timelines, resources, risks, and issues while maintaining a proactive and customer-centric approach.
• Track & Report the progress of service delivery KPIs, SLAs, Compliances  and take necessary actions for successful delivery
• Set clear goals and performance expectations for the team, fostering a culture of excellence, innovation, and customer-centricity.
• Escalation point for all Projects & Support engagements
• Cultivate strong and lasting relationships with customers by understanding their unique needs and ensuring that our solutions and services align with their expectations.
• Manage Vendor contracts, negotiations, delivery governance, KPIs

Presales Collaboration:

• Collaborate closely with the sales team to drive presales activities, including assisting with technical presentations, product demonstrations, and solution proposals to potential customers.
• Leverage technical expertise to articulate the value proposition of our offerings and address customer inquiries during the presales phase, contributing to the overall growth of the business

MANDATORY

• Network IP Telephony – Genesis, Avaya, Alcatel, Cisco, EngHouse –  (minimum one)
• Network and Security
• ITL V4 & PMP certified

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