Integrated Managed Services
Our integrated end-to-end managed services model is robust and cost-effective, with better efficiency, security, and customer focus.
The prime advantage of this model is that we handle all IT functions for our customers as per SLAs and KPIs, with no operational issues consuming customer time. As operations owners, we manage all 3rd party service vendors in such engagements and ensure that we meet the business objectives for the client.
Assessment & Consultation
Our services address the IT service needs of an organization holistically. It starts with assessment & consultation services wherein our expert consultants work with the IT & stakeholders of the organization to assess their IT service requirements, take stock of the existing services, policies, and processes for IT, and come out with the gap analysis for end-to-end managed services.
If required, we also provide process consulting services to build a framework for services, create standard processes and policies, or even help them achieve ISO certifications.
Engagement Model
As a next step in the value cycle, we help build the engagement model with the customer for a total end-to-end outsourcing model in which all service operations such as Service Desk, End Use Support, Infrastructure Support, Application Support, Security, Database, Middleware, Mobility, or even the Data Centre Facility Managements are owned by us and on the IT Strategy, Governance, Business alignment, and IT Procurements front, we collaborate with the customer to agree on a best-fitted model.
Key Success Factors
The key success areas remain cost optimization, efficiency enhancement, technology transformations, and business enablement.
Our program management expertise in managed services operations remains the key driver for our success in such engagements. Our technology expertise in Infrastructure & Security with 50+ Tier-1 technology alliances gives us the edge in bringing the best of technologies to our customers. Our practice team’s involvement in such end-to-end delivery engagements for digital transformation, application modernization, and cloud transformation helps us strategize and implement the technology changes for our customers in the best possible way.