Dubai Based Property Development Company Implemented Infor FM Cloud Suite in Collaboration with Intertec Systems

Case Study

Dubai Based Property Development Company Implemented Infor FM Cloud Suite

 Dubai-based holding company dedicated to strengthening Dubai and the UAE’s global position as the preferred choice for people to live, work and visit.

They have launched several projects in multiple sectors. The firm’s real estate division comprises property development sales and asset management for some of Dubai’s iconic locations, such as City Walk, Bluewaters Island, Jumeira Bay, Pearl Jumeira, La Mer, and Dubai Harbour, a new waterfront destination which will feature the Middle East

Business Scenario

The company decided to go for Infor EAM application for the following reasons:

  • To build Unified Centralized Platform to manage the CAFM Operations of their multiple sites
  • Establish correlation between Systems and Processes for Data Integrity
  • Create transparency and Integrity by establishing performance oriented Reporting and dashboard analytics.

Challenges

  • Lack of Centralized Platform to manage their multiple communities
  • Multiple systems, multiple helpdesks contact numbers
  • Inconsistent processes…Multiple Reporting Channels
  • Community operations in SILOS

Tool & Technologies

  • InforEAM Mobility
  • InforEAM ION (Interface Open Network)
  • Visual Basic
  • Web Services
  • Infor EAM FM cloud Suite
  • Infor ION Tools, Web services

Solution

Intertec implemented The Unified Centralized Platform using Infor EAM FM Cloudsuite for the firm. The Solution has been rolled out in 2 phases of various  sites of  the company’s Community Development Division. The Solution has been integrated  with  Cisco  to identify the caller information’s,  Oracle EBS  to  get the property information and BMS system to get alerts .  

Result

  • Uniform Centralized Platform
  • Enriched Customer Experience
  • Paperless environment
  • Report Automation to bring Transparency and Integrity
  • Process Consolidation – Standard Process flows for all the service providers / DLP Contractors
  • Mobility – to increase Productivity
  • Managing Vendor Performance
  • Performance Management dashboards to track and mange Service Providers SLA Management
  • Building Management system Integration automate work creation using alerts.
  • Monitoring Energy consumption.
  • Integrated with Cisco IVR to have caller information’s and to initiate Service Request
  • Integration with Tenants, Owners and Asset systems.
  • Business Intelligence with Reports & Dashboard