Transform Digital User Experience with Lakeside SysTrack
Large organizations are grappling with the challenge of optimizing the digital employee experience in an increasingly complex and dynamic IT environment. The rapid proliferation of devices, applications, and remote work arrangements has led to a multitude of performance issues, negatively impacting workforce productivity. There is an urgent need for a solution that offers comprehensive end-user […]
A Paradigm Shift from Reactive to Preventive with HEAL Software – AI Ops
CTOs and CIOs worldwide face the challenge of selecting the right AIOps toolset for their enterprise. With numerous options available, choosing the best tool for implementing IT Operations Management (ITOM) becomes crucial. This white paper serves as a guide for I&O leaders responsible for investing in AIOps, focusing on tangible and incremental business outcomes with […]
Streamlining IT Operations with Request for Service (RFS)
Managed services contracts are an efficient way for organizations to outsource their IT operations and maintenance to vendors. However, ensuring that both parties understand the scope of the services and the agreed-upon fee structure is crucial to avoid issues down the line. This white paper proposes a way for program managers to roll out the […]
Maximizing Business Outcomes through IT Managed Services: The Why, What, and How
The current economic volatility demands organizations to constantly evolve their IT strategies while responding to the most pressing business challenges and stay competitive. Facing new imperatives to deliver value for every dollar invested, CIOs and IT organizations are looking for managed service providers that can minimize business risk, manage uncertainty, enhance agility, and control costs […]
Intertec Private Cloud (IPC) as a Service White Paper
A cloud solution that meets your needs from the region’s leading enterprise ICT solutions company Please fill in the below details with your valid email id. The download link will be mailed to you on successful submission.
iQMT Quality Monitoring Tool – A solution to enhance your agent performance and customer experience
Customer satisfaction plays a vital role in any organization. It is essential for every Contact Centre to deliver customer satisfaction to the highest levels possible. Call Quality & Agent evaluation systems can add significant value to Contact Centre businesses, by enabling them to improve the performance and call handling skills of their agents and supervisors. iQMT […]