Industry: Public Sector
Our Client, one of the UAE’s Government departments needed to improve their service levels and information security. Hence they opted to engage with Intertec Systems consultants, to find an optimal solution to improve IT Service Management while Securing information by adhering to Government regulations. Intertec Systems offered
the implementation of ISO 20000:2011 and ISO 27001:2013 as the solution. The scope of the ISO 20000:2011 was limited to internal IT Section, while the scope of ISO 27001:2013 covered entire organization – including non-IT departments.
Challenges:
- High degree of dependence on third parties
- Lower level of IT process awareness
- Lack of operating processes
- Ineffective documentation
- Asset-based Risk Management
- Premature Configuration Management Database
- Young organization with staff with less years of experience
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