Managed Workplace Services
Every business today is directly or indirectly dependent on IT. In any industry – manufacturing, Government, Retail, Healthcare, BFSI, or real estate, each user’s productivity is measured through their workstation. So today, every business emphasizes the need for IT enablement for their business users across the organization, which directly enables their business.
Our workplace management services can help any organization efficiently manage its dynamic work environment across different devices, platforms, user profiles, or geographies.
With our years of experience, structured process-based delivery framework, and best-experienced resources, we not only successfully deliver the SLA for services but create the best user experience. With our continuous pursuit of excellence, we have moved into Digital Experience Management practice – our key differentiator today. In workplace-managed services, we now go along with Workplace Automation solutions to proactively keep the workplace out of issues rather than the users reactively asking for help.
Intertec Workplace Managed Services stand out on the following:
- Best of experienced local resources
- Field Support capability in UAE and many Gulf countries
- Structured Delivery Framework (ISO 20000 certified)
- Strong Program Management Experience
- Workplace Automation
- Offsite Service Desk Capability (Shared enterprise class Tools)
Our Offerings
- Seamless Service Desk experience
- ITIL best practices driven service delivery
- Technology expertise for a variety of End Use devices, AV-VC setups, MDM, VDI platforms, and many more
- Guaranteed enhancement of User Experience
- Quick First Contact Remote Support Services
- Best practices around Asset management
- Experienced Vendor Coordination & Management
What do You get?
- Increased Business Uptime at Workplace
- Increased Happiness Index at Workplace environment
- Metric based Governance with complete visibility at Workplace operations
- Proactive identification of performance bottlenecks at the workplace & right advisory for corrective measures or changes
- Strong traction on Innovative workplace automation & transformation journey creating many optimizations possibilities
Benefits
- Reduced operation cost and faster time to market: Leverage analytics based device, application, and workplace strategy to realize up to 40% reduction in effort and a 50% reduction in timelines
- Focus on business IT: With stable & self-improving workplace operations, the organization’s IT team can focus on core Business IT rather than IT operations.