Optimizing Customer Service Operations with AI-Powered Chatbot
Optimizing Customer Service Operations with AI-Powered Chatbot Download PDF In a bid to enhance their omni-channel customer experience, the client sought to expand their services to WhatsApp, alongside their existing mobile app and e-services portal. This strategic move was implemented under our ongoing digital transformation initiative with the client. The proposed solution not only effectively […]
Intertec enables Rapid Remote Onboarding for a Leading Bank with Azure AVD Solution
Intertec Enables Rapid Remote Onboarding for a Leading Bank with Azure AVD Solution Download PDF As the COVID-19 pandemic forced organizations to adopt remote working, a leading bank faced the challenge of onboarding 8000 users within 10 days amid a shortage of laptops in the market. Intertec rose to the challenge and delivered a cutting-edge […]
A Leading Hospital in Jeddah goes Digital with Patient 360 on Microsoft Dynamics to Enhance Patient Care and Experience
One of the largest hospitals in Jeddah, decided to implement Patient 360 on Microsoft Dynamics and integrate it with their HIS and other core systems as part of their digital transformation program and to provide world-class patient care. The goal was to achieve greater efficiency and improve their revenue recognition, patient retention, and profitability, ultimately […]
Global leader in Modular Building Solutions Enhances Transparency and Efficiency with Dynamics 365
Red Sea Housing, the largest modular building solution provider in the Middle East, Africa, and Asia, has transitioned from an in-house legacy ERP to Microsoft Dynamics 365 for Finance and Operations Enterprise Edition. The move aimed to improve productivity, reduce turnaround time, and break away from organizational silos and manual processes. The company has reported […]
Leading the Way in Banking: A Multi-Segment Bank with a Vision for Innovation and Partnership
Bank operates in UAE, Libya, and Algeria with four segments: corporate banking, retail banking, wealth management, and Islamic banking services. They aim to be an innovative financial partner and offer top-tier banking and trade finance services throughout the Gulf. Business Challenges: Insider data vulnerability Risk of transfer harming finance/reputation Need for regulation Protection of information […]
Intertec’s Bespoke Data Classification Program Helps UAE Federal Organizations Safeguard Sensitive Information and Mitigate Risks
The client is one of the largest federal organizations in the UAE, managing services and taxes with superior technology and processes and a workforce of over 600 people. Business Challenges: Dealing with personal data risks Risk of Internal threats Lack of legal safeguards Inefficient data classification Please fill in the form below to download […]
A Leading Port & Customs Entity in UAE chooses Intertec to Build their Unified Analytics Platform using Microsoft Technologies
Our client, one of the leading Ports & Customs entity in UAE, was looking for a solution to provide end-to-end visibility on the KPIs and operations to executive management. The required data was available in the core platform built on Oracle forms with ERP being Oracle EBS. They wanted an easy-to-use solution which in turn […]
Dubai Based Government Organization Embraces SharePoint to Reduce Manual Processing and Enhance Employee Experience
Industry: Public Sector Our client in Dubai is one of the government entities that was looking for an intranet portal to enhance internal communications and should be well designed and follow the corporate templates. They were looking for a solution that has an inbuilt document management system that will help maintain all policies, procedures and […]
Bank Secures its Complete Infrastructure and Customers Critical Data with Cisco Identity Services Engine
Industry: BFSI Based in Sharjah and operating with 25 branches throughout UAE, the bank offers its clients tailor-made financial services in both corporate and retail banking, and has mainly established itself as a leading solutions provider for a growing commercial and industrial base across the seven emirates. Bank has its priorities on IT security for […]
Abu Dhabi Farmers Services Centre Deploys Infor EAM to Track & Maintain their RFID Enabled Assets
Industry: Public Sector The Abu Dhabi Farmers’ Services Centre (ADFSC) provides technical and operational support services to farmers, helping them grow and market their produce. ADFSC was established in 2009 to bring strategic agricultural reform to Abu Dhabi, especially by introducing and encouraging the conservation of natural resources. Challenges: Manual practice of Acquisition policies of […]