A Leading UAE Retailer Reinforces Microsoft 365 Resilience with Cohesity Data Management

Our client, the exclusive operator of a retail brand across 30+ countries in the Middle East, Africa, and Asia, serves millions of customers through its hypermarkets, supermarkets, and e-commerce platforms. With over 100,000 product offerings and a dynamic retail operation, the client needed to ensure the security, compliance, and resilience of its business-critical collaboration data hosted on Microsoft Office 365.

To address this need, Intertec partnered with Cohesity to implement a next-generation data management solution tailored for Office 365, ensuring comprehensive protection, fast recovery, and long-term compliance readiness for emails, file storage, and collaboration tools.

Business Problem

The client faced growing challenges in protecting and managing its expanding volume of Office 365 data:

Accidental Deletion: Risk of permanent data loss due to unintentional deletion and limited native retention policies.
Ransomware Threats: Increasing vulnerability to cyberattacks with potential for major business disruption.
Insider Risks: Lack of safeguards against malicious internal actions affecting critical data.
Compliance Pressure: Difficulty meeting strict industry regulations (GDPR, HIPAA, SOX) with O365’s default capabilities.
Operational Continuity: Gaps in recovery speed and reliability posed a threat to uninterrupted service delivery.

These limitations left critical business information unprotected and created compliance risks across the organization.

How Intertec Helped

Through collaborative workshops and interviews with client’s IT operations and business teams, Intertec’s Professional Services team aligned data protection needs with advanced capabilities in the Cohesity O365 Backup Solution:

Comprehensive Coverage: Enabled secure, automated backup for Exchange Online, SharePoint, OneDrive, and Teams.
Granular Recovery: Delivered item-level restore for emails, files, or entire mailboxes, reducing downtime and user disruption.
Enhanced Retention & E-Discovery: Implemented legal holds and advanced search to support audits, legal actions, and governance.
Advanced Security: Ensured end-to-end encryption and secure storage to prevent unauthorized access and data leaks.
Seamless Integration: Designed to work alongside existing O365 workflows without operational overhead.

This solution empowered the client to take full control of its Office 365 environment—minimizing risks and meeting compliance with confidence.

Streamlining Work Management:

Automated corrective, preventive, and condition-based maintenance workflows.
Introduced graphical work order scheduling, optimizing labor and resources.
Deployed process automation for planned shutdowns, reducing downtime and enhancing resource efficiency.

Boosting Efficiency with Mobility:

Enabled mobile inspections with checklists for condition-based monitoring.
Delivered online and offline work execution capabilities, promoting paperless operations.
Empowered O&M teams with barcode-enabled asset identification and task execution.

Seamless Integration:

Unified EAM with Permit to Work (PTW) systems for streamlined task approvals.
Enabled collaboration between finance, HSE, and operational teams through a centralized platform.

Optimizing Inventory Management:

Automated procurement and inventory lifecycle processes, reducing errors and manual work.
Implemented blanket orders for efficient long-term purchasing.

Improving Cost Management:

Integrated cost tracking with financial systems for real-time expense allocation.
Automated cost code assignment based on transaction entities, ensuring flexibility and accuracy.

Business Outcomes Delivered

Reduced Risk of Data Loss: Continuous, automated backups protect all business-critical collaboration data.
Faster Recovery & Business Continuity: Granular and instant recovery ensures minimal disruption and faster service restoration.
Improved Compliance & Governance: Regulatory demands met with robust retention and legal hold capabilities.
Resilience Against Ransomware: Clean backups allow rapid recovery without paying ransoms or compromising business.
Protection of Brand Trust: Safeguarding data and operations upholds customer confidence and MAF’s reputation for reliability.

Industry

Retail

Company Size

2500+ employees

Related Offerings

IT Infrastructure

A Leading UAE Retailer Reinforces Microsoft 365 Resilience with Cohesity Data Management

Business Problem

How Intertec Helped

Business Outcomes Delivered

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