Outsourcing

Outsourcing

Why Outsourcing?

IT outsourcing or buying IT-related functions as a service from a third-party instead of performing the functions in-house, is one-way organizations can reduce the time and money spent on infrastructure and operations and dedicate time and energy for strategic business initiatives. The point of IT outsourcing is to get the best possible outcome through certified resource and move ahead with the latest technologies with optimized value for organization.

Outsourcing company in dubai

What can be Outsourced?

  • End User/ Help-desk Function – On-site or remote via phone or Web-Email
  • Infrastructure — i.e., hardware, software and network & security support services
  • System/Network Security Administration
  • Disaster recovery support services
  • Data center functions
  • Project Management Services
  • Program Manager/Service Delivery Manager services
  • Strategic planning and asset management
  • Software development

Outsourcing may be the answer for your Organization & Address Pain Points mentioned below:

  • Low Productivity
  • Absenteeism
  • Inadequate skills
  • Sick/Annual leave replacements
  • Hiring Challenges, Supervision issues
  • Overheads & Indirect costs
  • Quality time of CIOs & Senior Managers being spend on IT operational issue & struggling to cope up with their most important responsibilities towards organization’s business Objectives
  • Requires a highly skilled IT staff with multi-faceted technology skills
  • Would benefit from the latest technology but doesn’t have the subject matter expertise to deploy it
  • Temporary assignments to complete certain time bound activities
  • Any company looking to offload costs and focus on its core competencies can benefit from IT outsourcing. The key is to outsource in a way that is aligned with the business’s overall goals

Need Outsourced Resources? Contact Us.

Intertec Key Differentiators

Intertec brings in its years of expertise in this area by offering skilled IT resources and take away all the burden of CIOs & Senior Managers, helping them devote quality time to organization’s Business goals as well as to their families.

We ensure to have our technology experts are well trained in the required areas of Technology, Customer Support Services, Ensuring Customer Satisfaction, Quality Service Delivery, Timely Execution as well as relevant Industry standards towards processes such as ITIL & ITSM.

Knowledge update sessions conducted prior to deployment as well as on regular basis, gear them up towards providing real value addition to customers as part of this Outsourcing arrangement. Some of the benefits customers can derive from this offering are as follows:

  1. Services Credentials: We are one of the most certified, awarded, and experienced private sector UAE-based IT services company. We manage customer operations in 10+ countries centrally from UAE with strong Governance and integrated Enterprise technologies
  2. 100% Renewal Rate & CSAT: We have a 100% renewal rate of our managed services customers across Government, Banking, Retail & Large Enterprises. We are consistently rated above 90% on CSAT surveys with our customers
  3. Pro-active and positive approach – Intertec Systems works on a ‘fix it first’ culture based upon a pro-active and positive approach for all service engagements
  4. Employee Centric approach: Intertec has always been extremely sensitive about employee growth and welfare. Its continued focus on trainings, growth, and transparency in policies have always been appreciated and for the year 2019 as well Intertec has been adjudged Best Employer in the GCC
  5. Local Company Head Quartered in UAE – Majority of our ~600 employee workforce is within the UAE and the management is based out of UAE. We have offices in Dubai and Abu Dhabi
  6. Resources & Retention – All resources are on our Payroll. We have a process for talent acquisition, retention and growth with employee attrition rates <10% for the last 5 years consecutively
  7. Flexibility & Agility – We are small enough to flex & large enough to deliver with local dynamic experience. We have resources in our Regional offices across 5 countries to support our customers
  8. Alliances & Certification: As a local company, we have 35+ tier 1 alliances with industry majors and certified resources.
  9. Technical Advisory services & consultation – We also envisage that our Technical Advisory services & consultation on Infrastructure will always be a great value that can be delivered to our customers
  10. Additional Capabilities – As an organization Intertec has certain capabilities and facilities which can always be opted by our customers and can always be helpful for them. Some of the capabilities are having a Dubai based 24x7x365 NOC for providing any nearshore service, an India based NOC which can help our customers for offshore service delivery. Similarly, our certification in Service and security viz. ISO 20000 and 27001 ensures that our customers can trust with their services with the right process-oriented organization
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If you are looking for an outsourcing vendor in UAE, look no further. Intertec Systems works as outsourcing partner for a lot of organizations in and outside UAE and support our customers growth.