Senior Technical Support Engineer – Network & Security

JOB PURPOSE: Project Delivery & Support

QUALIFICATION: BE/BTech/BSc

EXPERIENCE: 8 – 10 Years

MANDATORY TRAININGS ATTENDED: Firewalls / Networking

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Technical SME for the technologies listed in the Competency table below.
• Handle Medium & Large projects.
• Deliver Projects within schedule and budgets.
• Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
• Adherence to Process, Policies & Procedures
• Maintain and acquire Certifications as per Business Requirements for self and team.
• Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
• Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
• Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
• Ability to create & review manuals, project & support documents for self and team.
• Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective.
• Ability to inspire confidence in users.
• Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• Self-Starter and able to work independently and as part of the team.
• Must have excellent cross department communication and adept at building relationships with stakeholders.

CERTIFICATIONS:

CCIE – Security

Palo Alto PCNSE

Fortinet NSE 4

Fortinet NSE 7

Aruba Certified ClearPass Professional

Aruba Certified Switching Associate

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY:

• Strong Knowledge on below Technologies/Concepts:
  • Firewall (Cisco, Fortinet, Palo Alto)
  • VPN
  • AAA
  • NAC (Cisco, Aruba)
  • Routing & Switching (Cisco, Aruba)

OPTIONAL:

• Load Balancer (F5)
• Wireless (Cisco, Aruba)

SOFT SKILLS:

MANDATORY:

• Strong written and verbal communication and analytical skills
• Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• High Degree of Perseverance.
• Very good Customer handling Skills.
• Can Do attitude.
• Open to learn new technologies.