Client Engagement Manager

JOB PURPOSE: Ensure effective Client Engagement activities and profitable growth by strategizing and executing the Client Engagement plans. Experience in the BFSI sector preferred.

QUALIFICATION: BE, Diploma in Marketing/Sales, MBA (preferred not mandatory)

CERTIFICATIONS: Sales Certification

EXPERIENCE: 10 to 15 years’ experience in IT industry; out of this min 4 years in IT sales

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Primary responsibility will be to Add new customers to the portfolio and also mine existing customers
• Responsible to make a proposal in consultation with India leadership/Finance team, negotiate and assist in closure
• Develop and implement a comprehensive Go-to-market strategy in line with the company’s business goals and objectives. This strategy should address market & Industry Segmentation, target customer profiles, Line of Business focus, Partner focus, pricing & margins Develop strategic account plans that outline the goals, objectives, and actions needed to maximize the value of the client relationship. Identifying growth opportunities, cross-selling or upselling in existing accounts and farming similar opportunities in new identified accounts
• Managing and achieving quarterly / half yearly and Annual Targets from a revenue standpoint with agreed diversity in product mix, margins and profitability
• Develop and maintain sales plans, sales forecasts, and budgets. Monitor and analyse sales performance against targets, making adjustments as necessary to meet or exceed revenue goals. Managing agreed KPI’s on an ongoing basis
• Mining existing customer and also new customer acquisitions
• Making customers and prospects aware of Intertec’s breadth of offerings and prospecting accordingly
• Closely track competition and also market in terms of their movement and create strategies accordingly
• Responsible for building trust with customers and partners.
• Creating marketing opportunities and also participating in events/networking sessions to build higher brand awareness
• Manage partner eco system and also interactions with Consultants/Advisors
• Build and maintain relationships with key clients and strategic accounts. Work with the internal teams to identify, target, and nurture potential customers. Ensure a high level of customer satisfaction and manage customer expectations. Ensure Client retention
• Identify potential risks and vulnerabilities within client relationships and develop strategies to mitigate these risks in a timely manner
• Stay informed about industry trends, market developments, and competitors, and use this knowledge to provide strategic insights to both the client and the company.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Relationship management
• Problem solver and Solution Seller
• Business Domain Knowledge
• Outcome/goal driven
• Good Commercial Acumen.
• Market Intelligence
• Creating marketing strategies and execution
• Good Communication and listening skills
• Customer Centricity
• Teamwork

OPTIONAL

• Consultative Selling
• Process Compliance & Improvement
• Experience in Selling Digital Solutions like Service automation, Infra Managed services, BPM, AIOps.