We consult, implement and manage Digital journeys with Organizations to achieve optimal experiences and efficiencies.
Reduce Response Time by
90%
Improve Digital Revenue by
3X
Increase Digital
Footprint
and Conversion
The Intertec Advantage
Helping you transform and accelerate digital journey
200+ Certifications
Certified professionals to guide you in your transformation journey.
8 Industries
We serve across industries such as Government, BFSI, Smart Cities, Retail, Healthcare, Service Providers, Utilities, etc.
10 Microsoft Gold Certifications
Depend on us to deliver across digital, cloud, business applications and security
Multi-Country Delivery
Flexible delivery model with Technical Resources available in different geographies.
6 Software IPs
Get benefited by our software frameworks & applications to accelerate your digital journey.
500+ Processes Automated
Skilled team having automated 500+ processes for various industry use cases.
Digital Platforms and Services
Business process & User Experience Engineering
Redesign core business processes to achieve measurable improvements
Business Process Automation
Transform with Digital platforms such as iBPMS, low code, etc.
Omni-channel solutions
Design the right user experience for different personas
SharePoint & Power Platforms
Full breed Microsoft services capabilities
AI, ML & Analytics
Improve data & correlation for various business scenarios
SCOMPLY Field Inspections
Enforce regulations better for community safety & experience
iBot Conversational Bot
Empower your omnichannel experience
Application Services
Tailored software applications to meet evolving market demands
Industry Use Cases
Objective: To drive digital services adoption by modernizing the existing services provided to Employees, Businesses and Residents in-line with the federal & local govt. guidelines. Key focus is on User Experience & Automation to meet the Digital objectives. Intertec has delivered major projects in the region around E-Services & Paperless office initiatives.
Solution:
- E-Services
- Internal Process Automation
- Inspection & Compliance System
- Digital Signature
- Chatbot
- Mobile Application
- Contact Center
- Video Co-browsing
Objective: Maximize the availability of services to different stakeholders & drive revenue by providing Customer focused integrated healthcare system. Key focus is on Automating services, enforcing regulations, Data transparency, Patient Experience & ease of access. Intertec has worked with Healthcare regulators & providers to deliver the right-fit solution.
Solution:
- E-Services
- Patient 360
- Bio-Medical Assets management
- Inspection & Compliance System
- Supply Chain Management
- Back office Automation
- Contact Center
- Video Co-browsing
Objective: Multi-Channel consistent delivery with anytime anywhere access to information / services, streamline processes, improve efficiencies across operational business units, identify & operate new business models.
Solution:
- E-Services
- Back office Automation
- Enterprise Assets Management
- Tanker Management System
- Mobile Application
- Contact Center
- Video Co-browsing
Objective: Key objective is to standardize internal processes, Improve accountability and efficiency & also to manage approval hierarchy at a single place. To solve challenges related to tracking, Classifying & Securely storing internal documents.
Solution:
- Internal Process Automation
- Intranet Portal
- Document Management System
- Digital Signature
- AP Automation
- OCR
- ERP
- CRM
- ITSM & ITAM
Objective: To establish a greater connection with partners & optimize operations through well-defined processes. Improve digital revenue & turn-around time by automating processes & decisions.
Solution:
- Partner Portal & Service catalog
- Business Process Re-engineering
- Business Process Automation
- Internal Process Automations
- Chatbot
Manage regulatory compliance, customer satisfaction, and cost reduction.
- Video KYC
- Business Process Automation
- Internal Process Automation
- Application Modernization
- Mobile Application
- Contact Center
- Video Co-browsing
- Chatbot
Articles
Importance of “Going-Digital” During Remote Working
Due to on-going pandemic, organizations have already adopted remote work, and looking to have specific functions executed remotely going forward.
ChatBot – Part of Your Digital Transformation Roadmap
Chatbot has become part of almost every business. We can see that the Bot has become the chief in customer service. It has reduced the workload of contact centre agents considerably, answering the most frequently asked questions.
5 Steps to Achieve Digital Maturity
Due to the shift from Physical to Digital triggered by Covid-19 pandemic, organizations are looking for new ways of running operations and serving customers.
Partner Ecosystem
FAQ's
Intertec delivers digital solutions in the following areas:
- Process optimization & automation
- Omni-Channel Experience (Contact center, Portal, Mobile Apps, Chatbot, Video co-browsing etc.)
- Bespoke applications development & management
- Inspection & compliance management
- SharePoint & Power platform Services
Intertec has delivered multiple projects at different scale for enterprise and government customers including E-Services, Paperless, Department process automation for Legal, HR, Finance, PRO etc. Please refer our Business Process Automation page for more details
Intertec has over a decade of experience in delivering multiple solution on SharePoint (both on premise and on cloud). We have successfully executed SharePoint portals, workflows, DMS, Migration and upgrade projects. Our certified resources carry extensive implementation expertise to handle complex scenarios. We also have expertise on add-ons like Nintex, Power automate, Power Apps, DocuSign, etc.
Co-browsing is the new trend in the digital era which enables you and your customers to securely interact in a live session through the browser. Your customer service agents can, not only guide your customers to complete their online journey at ease, but also can demonstrate any new product that’s been launched, cross-sell, upsell etc. This solution can be used for different use cases like online shopping, e-services, e-KYC etc.
We have built our licensing and inspection solution based on our domain knowledge for regulators across the region. One of our largest implementation in the region demands more than 50+ inspectors using the system at the same time. Schedule management, Compliance for different categories, Fine management with add-on for license management are some of the key modules of the solution.
If you believe that your processes are well defined and running efficiently, you can directly go for process automation. However, there might be some changes required during automation due to the transition from manual to digital.
The advantage of using an enterprise BI solution is to get insights on the available data across the organization through modern visuals. Access can be provided to different stakeholders based on permission levels. Data from different sources can be correlated to have meaningful dashboards.
We can provide support for applications in your current environment, provided we get access to the latest source code with documentation related to technical design & business requirements. We could either provide SLA-based support or provide managed services for your infrastructure and applications.