We help you drive digital services adoption by modernizing the existing services provided to Employees, Businesses and Residents in-line with the federal & local govt. guidelines. Our key focus is on User Experience & Automation to meet your Digital objectives. Below are the some of the use cases we drive with our government customers.

E-Services (Process Optimization & Automation)

We help you redesign your core business processes to achieve measurable improvements in productivity, turn-around time & quality. Once the to-be process is defined, we help you drive automation using a unified digital platform that provides Omni-channel user experience with self-service catalog through portal, mobile apps, Chatbot etc, that is closely integrated with backend applications, thus delivering an end to end automation.

Internal Process Automation

We have built our licensing and inspection solution based on our domain knowledge for regulators across the region. One of our largest implementations in the region demands more than 50+ inspectors using the system at the same time. Schedule management, Compliance for different categories, Fine management with add-on for license management are some of the key modules of the solution.

Inspection & Compliance

An integrated Regulations Management application for Regulators to manage end to end licensing, permits and inspections. The system is highly scalable and flexible supported by Workflow Management, mobility, analytics and map features. It is designed for next generation users taking into consideration the required collaboration with various stakeholders using diverse devices and multiple browsers.

Omni-Channel Experience (Contact center, Portal, Mobile Apps, Chatbot etc.)

Intertec has delivered multiple projects at different scales for a number of its public sector clients including E-Services, Paperless, Department process automation for Legal, HR, Finance, PRO etc. Please refer to our Business Process Management page for more details.

Business Outcomes Delivered

Want to find out how you can transform your business? Talk to our expert.