Utility companies are dealing with rising customer expectations, critical assets, stakeholder pressures, and regulatory changes. On the other hand, there is massive data that spreads across multiple systems operating in silos & critical assets handled by different business units. This has pushed the business users to look for new ways of doing operations, maintenance & service delivery. Since 1991, Intertec Systems has worked with leading Utilities, Municipalities, and Smart Cities across the Middle East to address these challenges and in-turn driving their Digital transformation journey.

Unifying the processes & massive data from the various sources and providing the asset intensive organizations with a bird’s-eye view of their operations to help them transform customer experience, improve the asset’s performance and operational efficiency.

The key benefits that you could reap from digital transformation are:

• Customer Experience by reducing response time by up to 60%
• Efficiency of operations by up to 30%
• Lifecycle of Assets & Performance by up to 15%
• Operations & Maintenance (O&M) expense by up to 30%
• Emergency work orders by up to 60%
• Breakdown maintenance work orders by up to 20% 
• Energy usage by up to 10% 
• Inventory costs by up to 30%
• Reduced footfall to customer care centers
• Improved Contractor performance