Enterprise Application Services in UAE, Saudi, Abu Dhabi, Oman

Digital Disruption

Empower Personalized Experiences for Every Customer

Drive seamless digital experience with data-driven personalized solutions tailored to your business.

Better customer engagement helps businesses attract and maximize the lifetime value of customers by delivering enriching engagements. Our solutions encourage your customers to interact and share in the experiences you create for them as a business and a brand. When executed well, a strong customer engagement strategy will foster your brand growth and loyalty.

We leverage automation and other innovative technologies to make your customer engagement strategy smarter, faster, and more human. We can help you elevate your customer experience while lowering costs at the same time.

We understand that rich user experience is the key success factor for any business & Intertec follows a classic model in delivering this via applications, portals and automated bots. By combining these technologies, businesses can create a seamless digital experience that meets the needs of their customers, improves their overall satisfaction, and helps drive their success.

Applications

Applications are the main touchpoints between businesses and their customers. They provide a direct and convenient way for users to interact with a business and access the services they need.

Portals

Portals serve as a centralized hub for users to access multiple applications and services. They provide a unified and consistent experience for users, and can also integrate with other systems to offer personalized and tailored experiences.

Automated Bots

Automated bots, such as chatbots and voice assistants, can assist users with basic tasks and provide quick answers to common questions, freeing up staff to focus on more complex tasks. They can also be integrated into portals to offer a more comprehensive digital experience.

Contact Centre

As per the report published by a leading research firm, customer experience will be the key differentiator for companies, more important than product and price criteria, by 2020. In addition, the growth of online services is accelerating the digital transformation, meaning that customer contact centres need to be accessible to existing or potential clients across all channels.

Contact Centre helps build strong relationships with your employees, customers and suppliers by delivering personalized services to stand out. It, therefore, helps companies to improve dialogue with their stakeholders, through everyday support for managing their conversations.

Provide a unified customer experience
Deliver a personalized experience to every customer
Improve Contact Centers efficiency by combining human processing with AI/Automation

Video KYC for BFSI

There are various methods that customers can use to complete their KYC for financial transactions and other such activities. The KYC process is to authenticate the user as per the guidelines of regulatory bodies in various countries.

Video based KYC essentially means that the customers can do remote KYC from their homes via a video call. The verifier authenticates the documents, does a liveliness check along with establishing the location of the person – everything is done on a video call, unlike the traditional ways.

Digital Disruption

Empower Personalized Experiences for Every Customer

Generate revenue

Get Customer Insights

Cost Optimization

Faster Go-To-Market

Applications

Portals

Automated Bots

Contact Centre

Video KYC for BFSI

Ready to Elevate Your Customer Experience? Talk to our expert.

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