A Government Entity in UAE Builds Cisco Unified Communications Solution

A Government Entity in UAE Builds Cisco Unified Communications Solution

Our client is a UAE Federal Government Entity with offices in Abu Dhabi and Dubai. The entity was considering implementing an in-house Collaboration solution using Cisco Unified Communication technologies to counter the ever-increasing costs of travel, concerns about efficiency, and the need for staff to juggle many tasks at once to keep up with their responsibilities.

Business Scenario

The Entity was planning to revamp its legacy telephony and communication solution that had reached its capacity and could no longer support bandwidth-intensive applications, such as video conferencing and Unified Communication Systems.

Collaboration was another important requirement. Having executives and delegates to share information from the offices and connect using Video enabled devices was a major challenge. Implementing a solution that would enable multimedia communications – text, voice, and high-definition video as well as document sharing, was therefore essential. The performance, availability, scalability and management of this service were paramount to ensure user satisfaction and productivity.

To meet their strategic goal for improving service quality and efficiency, the Entity engaged with Intertec to design, install & support the Unified Communication infrastructure.

Challenges

Connect and collaborate with staff across the offices through a more functional and comprehensive communication system.

Tool & Technologies

  • Cisco Unified Communication Solution
  • Cisco Presence
  • Cisco Jabber
  • Cisco WebEx
  • Telepresence solutions, etc.

Solution

Intertec proposed Cisco based Unified Communication solution that supports integration with the new range of Cisco IP phones as well as Video enabled devices for upto 1000 users. The call manager as well as Unity Connection and Presence applications are to run on the unified BE6000 appliance. All the phones would be registered to these servers on Highly Available mode. Cisco Unified communication Manager will be the Central Call control for the solution enabling users across offices in Dubai and Abu Dhabi to dial each other with facilities for Jabber clients to communicate via instant messaging or voice/video calls. The Voice Gateway(s) connects the ISP links of PRI or Analog connections, at the respective location. The Cisco family of Business Edition 6000 (BE6000) solutions gives employees a full range of collaboration tools: premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing, contact center services (in future), mobility capabilities, and more.

With these tools the organization can boost productivity among employees and strengthen relationships with customers and business partners. The Cisco Call Manager enables mobile/Tablet users to also join the video conference through the Jabber client installed on their machines. Cisco’s VCS Expressway will provide the proxy services to enable calling across the internet without VPN services. Cisco Expressway makes collaboration as easy outside the enterprise as it is inside by simplifying the end-user experience. Using secure mobile access based on Transport Layer Security (TLS), Jabber mobile users can access all their collaboration workloads (video, voice, content, instant messaging, and presence) without requiring the extra step of a VPN. The Cisco VCS Expressway uses an intelligent framework that allows endpoints behind firewalls to discover paths through which they can pass media, verify peer-to-peer connectivity through each of these paths, and then select the optimum media connection path, eliminating the need to reconfigure enterprise firewalls.

Various endpoints from IP phones to high end Video conferencing equipment can be used in the same call. External users can also be invited to join the conference via WebEx meeting sessions by the WebEx meeting server.

Result

  • Highly Available, reliable and scalable solution
  • Decrease travel cost and time for meetings
  • Achieve Collaborative environment with integrated text, voice and video
  • Ready to scale architecture for Contact Center and Telepresence solutions, etc
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