How Outsourcing NOC Operations can Reduce IT Costs and Increase Effectiveness
Blog How Outsourcing NOC Operations can Reduce IT Costs and Increase Effectiveness What is a NOC? A Network Operations Center (NOC), is a centralized location from where IT engineers provide support services for remote monitoring and management of customer network. This primarily includes network devices, servers, storage, backup etc. Many MSPs have a NOC which […]
One of the Largest Banks in UAE Fights COVID-19 with Desktop Virtualization
Case Study One of the Leading Banks in UAE Fights COVID-19 with Desktop Virtualization When the world was shutting down due to Covid-19, how one bank moved all its employees to Cloud VDI to ensure that they safely work from home and in the matter of days. This solution now is the new normal and […]
A Utilities Organization in Oman Moves Toward Customer Centricity by Getting Digital
Case Study A Utilities Organization in Oman Moves Toward Customer Centricity by Getting Digital Business Scenario Our customer, one of the water authorities in GCC has implemented a .Net portal for providing online services to its customers. The remaining services were provided through branches spread across the country.They were looking to implement an e-Services platform […]
5 steps to achieve digital maturity
5 Steps to Achieve Digital Maturity Due to the shift from Physical to Digital triggered by Covid-19 pandemic, organisations are looking for new ways of running operations and serving customers. Even when there are tight deadlines and pressure from business, it is imperative to have the right strategy to ensure success. Here I will talk […]
RAK Transport Authority lifts its customer service to new heights via Microsoft Dynamics
Case Study RAK Transport Authority Lifts its Customer Service to New Heights via Microsoft Dynamics Until recently, various departments of the Ras Al Khaimah Transport Authority (RAKTA) worked with manual processes and struggled to deliver modern customer service. Things changed, however, when the Authority adopted Microsoft Dynamics 365, and became a model of paperless efficiency, […]
On-Premise to Cloud Migration for a Leading Aviation Organization in UAE
Case Study Aviation Giant Simplifies its IT Infrastructure with Cloud Migration Business Scenario The customer is a global leader within the executive aviation industry. They have built a reputation of delivering excellent trip planning solutions perfectly paired with their global network of strategically located Operation Centers. The client wanted to migrate its on-premise IT Infrastructure setup to […]
Oman-based Ports Company Goes Digital in Just 2 Weeks
Case Study Oman Based Container Company Goes Digital in Just 2 Weeks While Automating its Critical Processes to Improve Customer Services Business Scenario The customer used to run a manual cash counter operations. PRO & Shipping lines were asked to submit their requests through physical application with relevant documents at cash counters. Due to movement […]
Government Entity Strengthen its Security Landscape for known and unknown Threats
Case Study Road and Transport Authority Strengthen its Security Landscape for Known and Unknown Threats Business Scenario One of RTAs in UAE wanted to enhance its security posture while mitigating real time threats in its network. For the client, Information security was the key focus area for such uninterrupted and smooth public services. With around […]
Securing Enterprise Perimeter – A starting point to secure your business
Securing Enterprise Perimeter – A starting point to secure your business If you ask a customer “Will you be OK to deal with an enterprise that had a security breach in the past?” the obvious answer will be NO. The answer is what the organizations should be worried about which directly impacts their business and […]
RAKWA Digital Transformation
RAK Wastewater Authority begins its digitalization journey with Intertec systems Summary: RAK Wastewater Agency has taken a lead towards digitalization by implementing a smart enterprise asset management solution with Intertec Systems. Dubai: Ras Al Khaimah Wastewater Agency (RAKWA) recently announced that they partnered with Intertec Systems as part of the digital transformation roadmap. The announcement was made during […]