Public Sector — Utilities
Products · Utilities
Empowering utilities to achieve 50% reduction in service centers.
Discover how we're driving utilities forward with a unified digital services platform.
Overview
Essentials for modern utility services.
Delivering reliable supply is no longer enough — utilities must now transform the way they engage with customers digitally. Services must be available around the clock, personalized, and effortless, while operations remain lean and cost-efficient. Leaders are demanding greater visibility, accountability in contractor performance, and broader access to analytics to make smarter, faster decisions. Streamlined, intuitive customer interactions are the new benchmark, defining how utilities stay competitive and trusted in today's market.
Our capabilities
A complete utilities customer platform.
Dynamic Account Management
Manage customer accounts efficiently with real-time monitoring, easy updates, and flexible account options.
Billing Integration & Payment Processing
Enable seamless bill viewing, online payments, and management of multiple accounts with secure, integrated systems.
Self-Service Operations
Empower customers to handle routine tasks independently, including meter readings, account updates, and service requests.
Integrated Customer Support
Provide unified support channels for issue reporting, appointment booking, and access to helpful resources.
Visual Analytics & Reporting
Gain insights with intuitive dashboards and visualizations that track consumption patterns, service usage, and operational performance.
Smart Appointment Scheduling
Simplify branch/facilities visits with online booking, multiple contact modes, and real-time scheduling management.
Complaints & Feedback Management
Capture and manage customer complaints and feedback efficiently for both registered and guest users, enhancing service quality.
Secure Identity & Access Management
Ensure secure registration, authentication, and transactions with multi-factor and PKI-integrated access controls.
Configurable Services & Classification
Offer flexible service options, from postpaid to prepaid, and categorize services based on customer requirements or payment types.
Seamless integrations
Connect with the systems your operation already runs on.
CRM & Billing Systems
Synchronize customer accounts, payment history, and service records for a unified view.
Field Service & Workforce Management
Enable real-time coordination between customer requests, field operations, and service scheduling.
National & Third-Party Systems
Integrate with national ID systems, e-payment gateways, GIS mapping, or external data sources to streamline approvals and compliance.
API-Centric Architecture
Leverage secure, standardized APIs for fast, scalable, and maintainable integrations across multiple departments and platforms.
Flexible Configuration
Support both pre-built connectors and custom integrations, adapting to evolving operational needs without vendor lock-in.
Data Consistency & Governance
Ensure all integrated systems share accurate, up-to-date information while maintaining robust security and compliance.
Service catalog
37+ ready-to-deploy utility services.
- New Connection (One Meter)
- New Connection (Two Meters and More)
- Additional Connection
- New Wastewater Connection or Disconnection
- Instant Bill Request
- Meter Replacement
- Relocation of Water Meter
- Change Ownership Account
- Change Tariff
- Water Reconnection
- Permanent Water Disconnection
- Payment Plan Request
- Stop Bills from Vacant Premise
- Top Up your Credit
- NOC Request (Water and Wastewater)
- KALA Compost Order
- Request Treated Effluent
- Sewage Asset Relocation
- Lab Test Services
- Self Meter Read (SMR)
- Payments Requests (Refund, Transfer, Payment Not Reflected)
- Prepaid Water Meter Services
- Specialized Services
- Disconnection
- Report on Water Leaking
- Report on Company Vehicles
- Report on Contractor Work
- Report on a Missing or Stolen Meter
- Billing Complaints for Water & Wastewater
- Illegal Water Connection
- Report on Water Quality
- Report on Low, High or No Pressure in Network
- Report on Wastewater Services
- Sewer Odor Complaint
- Water Shortage
- Faulty Meter
- Raise Complaint
Insights
Explore our latest insights.
Let's begin
Reimagine possibilities that lead with agility and deliver at scale.
Speak with an Intertec platform specialist about a demo or pilot.