Case Summary:
A leading healthcare authority responsible for overseeing and regulating the healthcare sector in the UAE with over 55 healthcare centers, and 1600+ active users, faced challenges in optimizing their asset lifecycle management and maintenance operations. They sought a solution to enhance asset visibility, streamline maintenance, and manage contractors effectively. By implementing an Enterprise Asset Management(EAM) platform, Intertec provided an omni-channel experience, improving asset reliability and traceability, optimizing maintenance, and integrating work management for both internal and external contractors. This lead to a 20% reduction in work turnaround time, elevated asset data accuracy, facilitated transparent inventory management through ERP integration, and empowered data-driven decision-making via improved analytics.
Industry
Public Sector - Healthcare
Company Size
7000
Business Problem
DHA faced several critical challenges in effectively managing their healthcare assets and facilities, including:
- Lack of centralized asset lifecycle management
- Inadequate asset visibility, reliability, and traceability
- Suboptimal maintenance operations and contractor management
- Disjointed work management for in-house and external contractors
- Inefficient inventory and purchasing processes, leading to high costs
How Intertec Helped
Intertec assisted the client in transforming their asset management and operational efficiency by:
- Establishing a centralized platform for holistic management of facility and bio-medical assets
- Improving asset visibility, traceability, and reliability through data-driven insights
- Optimizing maintenance operations, reducing downtime, and extending asset lifespan
- Enabling seamless collaboration with both internal and external contractors for efficient work management
- Streamlining inventory processes and purchasing, leading to cost-effective inventory management
Business Outcomes Delivered
With integrated EAM implementation, the client witnessed substantial improvements in various aspects of their operations, leading to impressive outcomes:
- Elevated accuracy and transparency of asset data using a centralized, single-source platform
- Achieved a 20% reduction in work turnaround time through optimized processes, seamless integration, and timely alerts
- Ensured transparency and accuracy in inventory and resource data by seamlessly integrating with their ERP application
- Empowered improved decision-making with enhanced analytics and reporting capabilities