01
Patient access is fragmented
Appointment, reception and digital channels can create disconnected experiences.
HEALTHCARE EXPERIENCE · ENGhouse VIDYO + DYNAMICS 365
Make Patient Journeys Easier toNavigate.
Connect patient enquiries, appointments, preparation, virtual consultations and follow-up through a coordinated service model built around the healthcare organisation’s systems and workflows.
THE BUSINESS NEED
Where service and engagement break down.
The starting point is the operating challenge—not the technology itself.
02
Pre-visit coordination is manual
Reminders, forms and consultation preparation may depend on multiple handoffs.
03
Follow-up lacks visibility
Care-team tasks, results enquiries and recall programmes need coordinated ownership.
SOLUTION FEATURES
What Connected Patient Experience delivers.
Explore the six capabilities highlighted in Intertec’s CX proposition. Open each card for the operational context and implementation considerations.
Support scheduled virtual consultations with reminders and pre-visit technology checks. Confirm appointment systems, patient eligibility, instructions and clinical workflow requirements.
Provide online check-in and preparation before the clinician joins. Define operational triage and waiting-room roles within the hospital workflow.
Enable a consultation to start from the clinical environment where supported. The deck describes EHR integration by Intertec; exact interfaces and record linkage must be scoped.
Use supported medical peripherals and remote camera controls to assist assessment. Confirm approved devices, clinical appropriateness and security controls for the intended use.
Include specialists, care teams or family members in an authorised consultation. Participation and consent controls should reflect the organisation’s policies.
Evaluate healthcare-focused video for clinics and hospital networks. Avoid unverified claims of compliance certification or guaranteed video quality; confirm infrastructure and regulatory requirements.
IN PRACTICE
From first contact to ongoing care.
A representative process to illustrate how the solution may support a defined use case. Actual configuration depends on the organisation’s systems and policies.
- 01
Discover
Social review monitoring, patient questions and complaint capture.
- 02
Book
Voice-led appointment handling, reminders and changes.
- 03
Prepare
Pre-visit information, forms, consent and video checks.
- 04
Consult
Vidyo virtual or in-clinic consultation linked to clinical workflows.
- 05
Follow up
Results enquiries, cases, tasks and escalations.
- 06
Recall
Ongoing reminders, wellness outreach and feedback.
INDUSTRY APPLICATIONS
Where it can create practical value.
Select an industry to see a focused use case. These are proposed scenarios, not claims of completed customer implementations.
01/03
Outpatient clinics
Reduce friction around booking, pre-visit instructions and virtual appointments.
Why Intertec
From use case to operational delivery.
Intertec brings technology selection, business-process understanding and phased delivery into one customer experience programme.
Multi-technology healthcare proposition
The deck combines Enghouse Vidyo with Dynamics 365, Customer Insights, Tango Pro and Socivio365.
Integration-oriented approach
Intertec proposes linking patient service interactions with relevant hospital and EHR workflows.
Phased deployment
Discovery and pilot stages can validate patient access, clinical processes and operational handoffs before scale.
Let's talk
Explore the right use case for your organisation.
Discuss your current processes, priority scenarios and the questions a demonstration or proof of value should answer.