Managed Services

Our Vision

To be the regional leader in transformational Managed Services by delivering global best practices to large enterprises, government bodies and SMEs.

Managed Services

Our IT managed services practice transforms and delivers predictable IT services to businesses optimally. With our dedicated managed services practice team of over 100 (and growing) ensures that your IT resources are monitored and managed 24/7/365. We leverage our 25+ years of industry experience to transform your organization and help you grow.

  • Move to predictable long-term “as-a-Service” model with penalty based SLA
  • NOC operations for proactive monitoring 24/7. Your IT is never off-guard
  • Process consultants for ISO 20000, 27001, NESA and ITIL to improve your process maturity, in-house
  • Proven track record in optimizing IT operational cost by up to 30% while improving customer happiness index by 15 to 55%
  • Integrated service management platform to support high degree of automation in delivery
  • Flexible hybrid and shared delivery models
  • Certified technical resources for support on most platforms
  • Proactive monitoring for data centers, networks, applications and end users
  • ITSM, IVR and IT transformation consultants for continuous improvement

Why Partner with Intertec?

managed services

100+ resources dedicated to transformational managed services with 24/7 local NOC

networking monitoring

10,000+ IT assets and 1500+ servers being monitored globally

incident-reporting

10,000+ incidents and auto alerts handled every month

local-noc-support

16,500 users spread across 18 countries and 145 locations tracked

30%
Reduction on IT Operations Cost
40%
Reduction in Call Volume
95%
Calls Answered & Responded
99%
SLA Compliance

Need Consultation on Managed Services? Calculate Your ROI Today.

Our Key Differentiators

Established references from Government, Conglomerates, Retail, and BFSI

ISO 20000, ISO 27001 certified for Managed Services; Comply with ISO 31000 for Risk

Established Transition, Sustenance and Transformation delivery model for 10+ years

UAE-based 24/7 NOC driven by global standards and integrated ITSM, Monitoring & Analytics

Agile & Flexible being Mid-sized, yet driven by global standards and compliance with 25+ years credibility

IT Transformation capabilities across Data Center, Cloud, DR, Process Automation, ITSM and Applications

Managed Services Portfolio

Case Study
Large Enterprise
ITIL Aligned Managed Services Benefits Leading Retailer in Middle-East And North Africa
Case Study
Large Enterprise
Retail Conglomerate Improves Customer Satisfaction While Lowering Cost Using Managed Services
Case Study
Hospitality
Healthcare Conglomerate Avails Managed Services for Reducing Operational Cost

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