Our IT managed services practice transforms and delivers predictable IT services to businesses optimally. With our dedicated managed services practice team of over 100 (and growing) ensures that your IT resources are monitored and managed 24/7/365. We leverage our 25+ years of industry experience to transform your organization and help you grow.
To be the regional leader in transformational Managed Services by delivering global best practices to large enterprises, government bodies and SMEs.
- Move to predictable long-term “as-a-Service” model with penalty based SLA
- NOC operations for proactive monitoring 24/7. Your IT is never off-guard
- Process consultants for ISO 20000, 27001, NESA and ITIL to improve your process maturity, in-house
- Proven track record in optimizing IT operational cost by up to 30% while improving customer happiness index by 15 to 55%
- Integrated service management platform to support high degree of automation in delivery
- Flexible hybrid and shared delivery models
- Certified technical resources for support on most platforms
- Proactive monitoring for data centers, networks, applications and end users
- ITSM, IVR and IT transformation consultants for continuous improvement
Why Partner with Intertec?
100+ resources dedicated to transformational managed services with 24/7 local NOC
10,000+ IT assets and 1500+ servers being monitored globally
10,000+ incidents and auto alerts handled every month
16,500 users spread across 18 countries and 145 locations tracked
30%Reduction on IT Operations Cost
40%Reduction in Call Volume
95%Calls Answered & Responded