Managed Services

Managed Services – Our Vision

To be the regional leader in transformational Managed Services by delivering global best practices to large enterprises, government bodies and SMEs.

Managed Services

Our managed services practice transforms and delivers predictable IT services to businesses optimally. With our dedicated managed services practice team of over 100 (and growing) ensures that your IT resources are monitored and managed 24/7/365. We leverage our 25+ years of industry experience to transform your organization and help you grow.

  • Move to predictable long-term “as-a-Service” model with penalty based SLA
  • NOC operations for proactive monitoring 24/7. Your IT is never off-guard
  • Process consultants for ISO 20000, 27001, NESA and ITIL to improve your process maturity, in-house
  • Proven track record in optimizing IT operational cost by up to 30% while improving customer happiness index by 15 to 55%
  • Integrated infrastructure management services platform to support high degree of automation in delivery
  • Flexible hybrid and shared delivery models
  • Certified technical resources for support on most platforms
  • Proactive monitoring for data centers, networks, applications and end users
  • ITSM, IVR and IT transformation consultants for continuous improvement

Why Partner with Intertec?

Managed it Services

100+ resources dedicated to transformational managed services with 24/7 local NOC

networking monitoring

10,000+ IT assets and 1500+ servers being monitored globally

incident-reporting

10,000+ incidents and auto alerts handled every month

Managed it Services

16,500 users spread across 18 countries and 145 locations tracked

30%
Reduction on IT Operations Cost
40%
Reduction in Call Volume
95%
Calls Answered & Responded
99%
SLA Compliance

Need Consultation on Managed IT Services? Calculate Your ROI Today.

Our Key Differentiators

Established references from Government, Conglomerates, Retail, and BFSI

ISO 20000, ISO 27001 certified for Managed Services; Comply with ISO 31000 for Risk

Established Transition, Sustenance and Transformation delivery model for 10+ years

UAE-based 24/7 NOC driven by global standards and integrated ITSM, Monitoring & Analytics

Agile & Flexible being Mid-sized, yet driven by global standards and compliance with 25+ years credibility

IT Transformation capabilities across Data Center, Cloud, DR, Process Automation, ITSM and Applications

Managed NOC Services

managed noc services

Intertec has state of the art NOC center in Dubai to do 24/7/365 real time monitoring of your servers, storage, networks, virtual environments, and applications. This enables your business to be proactive to its customers by identifying potential threats early. Allow time to rectify threats before it causes network disruption. Use our shared delivery platform and reduce your cost of operations by as much as 50% on monitoring with tools, process, and people as a service.

Read More

Data Center Managed Services

data center managed services

Data center is considered as a lifeline for any growing business. As a result, data center managed services has gained a lot of attention in the recent past. Intertec has 25 years of experience in managing data centers and running them at optimal levels 24/7/365. We have been managing data centers across 18+ countries and offer Infrastructure management, middleware management and database management services.

Read More

End User Managed Services

end user managed services

Employee satisfaction and productivity can be increased immensely with predictable IT support costs. Intertec’s End User Managed Services provide onsite/remote services for Service Desk and End User support including process, tools and people with best practices for continuous improvement. This helps empower your business and employees thus making them more productive and efficient while focusing on your business core activities.

Read More

Application Managed Services

application managed services

Organizations are rapidly being transformed with the evolution of Digital Economy. This gives them an opportunity to develop, expand and grow in new markets. Hence, it becomes prominent to ensure that all your business critical applications operate at optimum performance level 24/7/365 without any disruption. Our intelligent application monitoring tools can help you ensure that the applications are up & running, thereby giving you the maximum advantage over your competitors.

Read More

Outsourcing Services

outsourcing

We provide skilled resources for Applications & Infrastructure requirements on demand. Examples include .Net engineers, Systems Administrators, Network Engineers, Database Administrators, Contact Center Agents etc.

Read More

Our Technology Partners

solarwinds
enghouse-interactive
cisco partners in dubai
hpe partner in Dubai, UAE
Case Study
Large Enterprise
ITIL Aligned Infrastructure Management Services Benefits Leading Retailer in Middle-East And North Africa
Case Study
Large Enterprise
Retail Conglomerate Improves Customer Satisfaction While Lowering Cost Using Managed Services
Case Study
Hospitality
Healthcare Conglomerate Avails Managed Services for Reducing Operational Cost

Related Solutions and Services